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Retail Sales Specialist III

2 months ago

Leesburg, Virginia, United States Tapestry Full time

About Tapestry
Founded in New York, Tapestry is a global fashion house that embodies the spirit of creativity and inclusivity. Our mission is to craft beautiful products that empower individuals to express their unique selves.

Sales and Customer Engagement
• Aligns personal objectives with the company’s vision and values.
• Collaborates with management to develop tailored sales and client engagement strategies.
• Anticipates customer needs with innovative and proactive solutions.
• Establishes credibility as a trusted fashion advisor by staying informed on current trends.
• Adapts to local market dynamics to enhance business performance and supports local sales initiatives.
• Presents a polished image that reflects the brand’s standards of sophistication and style.
• Upholds the company’s selling and service expectations consistently.
• Influences customer purchasing decisions through a balanced approach of patience and assertiveness.
• Takes responsibility for achieving personal and store performance metrics.
• Adjusts personal selling techniques to optimize overall store results.
• Provides friendly, confident, and genuine service that fosters customer loyalty.
• Engages with customers effectively, ensuring their needs are met.
• Maintains ongoing communication with customers to facilitate sales closure.
• Develops extensive product knowledge and stays updated on current collections.
• Understands competitive landscape and leverages insights to enhance customer relationships.
• Drives sales through strategic client engagement and relationship management.
• Sensitive to customer cues and tailors interactions accordingly.
• Cultivates lasting relationships with clients.
• Completes daily operational tasks while maintaining high service standards.

Work Environment
• Inspires enthusiasm and a shared vision among team members.
• Promotes teamwork, trust, and collaboration with colleagues and customers.
• Demonstrates confidence in customer interactions.
• Takes initiative and shows accountability for individual performance.
• Welcomes constructive feedback and adapts behavior as needed.
• Acts as a brand ambassador at all times.
• Remains adaptable and open to change.
• Maintains professionalism and composure in all situations.
• Develops both short-term and long-term strategies to meet performance goals.
• Utilizes company resources to stay informed and effective.
• Addresses customer issues with appropriate solutions, involving management when necessary.
• Encourages a collaborative selling environment.

Operational Responsibilities
• Executes daily operational tasks, ensuring store standards are met in a timely manner.
• Adheres to all retail policies and procedures, including those related to operations and loss prevention.
• Utilizes company tools and technology to enhance customer engagement and drive sales.
• Manages inventory replenishment and shipment processing as required.

Qualifications
Experience: 1-3 years of experience in a luxury retail environment preferred, with a strong understanding of fashion trends.
Education: High school diploma or equivalent; college degree preferred.
Technical Skills: Proficient in cash register systems and basic computer skills, including mobile devices.
Physical Requirements: Ability to communicate effectively, navigate the sales floor, and perform visual merchandising tasks. Must be able to lift and carry products as needed.
Schedule: Flexibility to work varied hours, including evenings and weekends, to meet business needs.

Equal Opportunity Employer
Tapestry is committed to diversity and inclusion in the workplace. We celebrate differences and strive to create an environment where everyone can thrive.