Parking Operations Manager

4 weeks ago

Fort Lauderdale, Florida, United States Propark Mobility Full time
Parking Operations Manager Job Description

We are seeking a highly skilled Parking Operations Manager to join our team at Propark Mobility. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our parking locations, ensuring that our customers receive exceptional service and that our operations run smoothly and efficiently.

Key Responsibilities:

  • Develop and implement operational strategies to improve customer satisfaction and increase revenue.
  • Manage and train a team of supervisors and line-level employees to ensure that they have the skills and knowledge needed to provide excellent customer service.
  • Review and approve work schedules to ensure adequate coverage while minimizing expenses.
  • Develop and maintain strong client relationships and attend client meetings to ensure that their needs are met.
  • Assist supervisors in handling customer complaints and day-to-day operational issues.
  • Manage and submit employee, operations, and payroll reports to ensure that our operations are running efficiently and effectively.
  • Oversee the customer service program to ensure that our customers receive exceptional service.
  • Develop budgets and monitor financials to meet business goals.
  • Review and evaluate audits to ensure the integrity of revenue control.
  • Ensure compliance with company policies and procedures, as well as those of our clients.

Requirements:

  • 5 years of experience in the parking industry, with a focus on hospitality.
  • Progressive management experience with front-line team oversight associates.
  • Established experience with scheduling and payroll is a plus.
  • Bachelor's degree with a concentration in business is helpful but not required.

What We Offer:

  • Fantastic opportunities for career growth - we always look to promote from within first.
  • Competitive salary that is commensurate with experience, plus incentive bonus potential.
  • Very generous time off allowances - holidays, vacation, wellness, and an extra day off for your birthday.
  • Priority-driven culture that is supportive, engaging, empowering, and celebratory.
  • A company that values diversity, inclusion, and belonging.
  • The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
  • Learning opportunities through our internal training program - Propark Think.
  • Phenomenal benefits package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance.
  • Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.

About Us:

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.

Propark Mobility is an industry-leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size. Are you ready to park your career here? We have lots of opportunities ahead.

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