Hotel Guest Service Agent
4 weeks ago
As a Guest Service Agent at Sonesta Hotels, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable. Your role will involve registering guests, issuing room keys, and providing information on hotel services and room locations. You will also be responsible for accurately processing cash and credit card transactions, maintaining the security of cash and credit card transactions, and promoting teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Responsibilities
* Register guests, issue room keys, and provide information on hotel services and room locations* Accurately process all cash and credit card transactions in accordance with established procedures* Maintain the security of cash, credit card transactions, and guest information* Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management* Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel* Ensure guest special requests are fulfilled and proper delivery of guest services is delivered* Issue, control, and release guest safe-deposit boxes* Comply with federal, state, and local laws regarding health, safety, and alcohol services* Perform other duties as assigned.
Requirements
* High School diploma or equivalent required* One year of previous hotel experience, or retail customer service preferred* Previous background from the extended stay industry preferred* Ability to speak, read, and write fluent English; other languages beneficial* Professional verbal and written communication skills* Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred* Problem-solving, reasoning, motivating, organizational, and training abilities preferred* Experience with Microsoft Office and Opera systems preferred* Will be required to obtain a ServSafe certification* May be required to obtain a TIPS certification* Valid driver's license required* Frequently standing up, bending, climbing, kneeling, and moving about the facility* Carrying, lifting, or pulling items weighing up to 50 pounds* Frequently handling objects and equipment* Standing for extended periods of time* Will be required to work mornings, evenings, weekends, and holidays.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees, including medical, dental, and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, company-paid short-term and long-term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, and accident insurance.
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