Insurance Policy Service Specialist

6 days ago


La Mesa, California, United States Wassan Altanakchi-Farmers Insurance Agency Full time
Job Overview

Wassan Altanakchi-Farmers Insurance Agency is a quickly growing office seeking a full-time Customer Service Representative to join our team. This role offers paid training and the opportunity to exceed customer service standards for current clients while assisting prospects.

Bilingual: Arabic language is preferred.

Prior experience in insurance is necessary for this position.


About the Role

The Customer Service Representative will be responsible for processing policy change requests, verifying customer information, answering phone calls promptly, scheduling appointments for sales staff, and responding to inquiries within a specified time frame.

This is an exciting opportunity for a driven and goal-oriented individual with great customer service skills and proficiency in multitasking.


Key Responsibilities
  • Process customer policy change requests efficiently.
  • Verify and update customer information accurately.
  • Answer incoming phone calls on the first ring.
  • Schedule appointments for sales staff to meet prospective customers.
  • Respond to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Requirements
  • A valid Property and Casualty license is required.
  • Prior insurance experience is essential for this role.
  • A positive attitude, strong communication skills, and the ability to handle stressful situations are necessary.
  • Proficiency in multitasking and following up on tasks is required.
  • Arabic language proficiency is preferred.

What We Offer

We offer a competitive Annual Base Salary of $40,000 plus Commission and Bonus Opportunities, Paid Time Off (PTO), a Mon-Fri Schedule, Tuition Reimbursement, Hands-on Training, Career Growth Opportunities, and a Retirement Plan.



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