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Customer Service Representative
2 months ago
This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions to meet their requirements. Your primary goal will be to deliver exceptional customer service, ensuring maximum client satisfaction while consistently meeting sales targets.
Key Responsibilities:- Provide top-notch customer service, ensuring customer satisfaction and loyalty
- Assist customers in person and over the phone, determining their needs and presenting suitable products and services
- Build strong relationships with wholesale and retail customers, fostering trust and loyalty
- Process sales transactions accurately and efficiently, adhering to company policies and procedures
- Meet and exceed sales goals on a monthly, quarterly, and yearly basis
- Maintain accurate work order files and formulas
- Pull products from the sales floor or warehouse as needed
- Tint and mix products to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load and unload delivery trucks
- Assist with deliveries as needed
- Maintain in-stock and presentable condition of assigned areas
- Stay knowledgeable about products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- Must be at least 18 years old
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends
- Valid, unrestricted driver's license
- High school diploma or equivalent
- At least one year of experience in a delivery, retail, or customer service position
- Previous experience selling paint and paint-related products
- Previous experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
