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Hospitality Ambassador

1 month ago

Scottsdale, Arizona, United States Sleep Inn @ North Scottsdale Road Full time
Job Overview

We are seeking a highly organized and customer-focused individual to join our team as a Guest Services Associate at Sleep Inn @ North Scottsdale Road. As a key member of our front desk team, you will be responsible for ensuring that all guests receive exceptional service and have a memorable stay with us.


Key Responsibilities
  • Provide efficient and courteous service to all guests, ensuring that their needs are met and exceeded.
  • Address guest concerns and ensure follow-up is complete to maintain high levels of guest satisfaction.
  • Assist in maintaining room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
  • Supervise the activities and service levels of the bell staff to ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

Requirements
  • Highly organized and able to multitask in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Basic computer skills and ability to learn our property management system.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.