Desktop Support Specialist

4 days ago


Omaha, Nebraska, United States Carson Group Holdings, LLC Full time
About the Role

We are seeking a skilled Desktop Support Specialist to join our team at Carson Group Holdings, LLC. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and clients.

Key Responsibilities
  • Provide timely and efficient support for help desk calls and technical issues
  • Troubleshoot and resolve hardware and software problems on desktop PCs, printers, and mobile devices
  • Analyze and research network device issues and administer solutions
  • Set up and install hardware and software, configure environments for stable operation, and ensure proper function of desktop PCs and required software
  • Configure mobile devices to connect to the company's business network
  • Perform administration tasks for user permissions, directory groups, and data protection schemes
  • Administer and support the company's phone system and its components
  • Write IT-related program documentation, operating instructions, and training materials
  • Assist with server backups and restores
  • Work with the IT Manager to procure, receive, and document inventory of computer equipment and software licenses
Requirements
  • Certifications in MCSA, Network+, A+ desired
  • Experience and strong working knowledge of recent versions of Microsoft Windows OS, MAC OS X, and IOS
  • Knowledge and/or experience working with a VMware Horizon VDI environment
  • Experience with desktop imaging and administration, automated software deployment, and group policy management
  • Experience with Microsoft Office 365 administration
  • Strong problem-solving and communication skills
  • Ability to work independently and as part of a team
What We Offer

In exchange for your expertise, we offer a competitive salary, bonus potential, 401(k) plus matching, health benefits, and a great working environment. Our culture is fast-paced, collaborative, innovative, and focused on healthy living. We strive to promote the health and wellness of our stakeholders by maintaining a tobacco-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, protected veteran status, sexual orientation, age, or any other characteristic protected by law.



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