Customer Service Representative

4 days ago


New York, New York, United States Volvo Cars Full time
Job Summary

We are seeking a highly skilled and customer-focused Part-Time Service Receptionist/Cashier to join our team at Volvo Cars of Manhattan. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various administrative tasks.

Key Responsibilities
  • Answer and direct customer calls in a timely and professional manner
  • Handle customer complaints and concerns in a diplomatic and efficient way
  • Operate the switchboard telephone system and communicate with callers in a friendly and efficient manner
  • Assist managers with various clerical duties as needed
  • Familiarize yourself with department structures and internal procedures for assisting customers efficiently
Requirements
  • Experience with Microsoft Excel required
  • Available to work Monday through Friday
  • Ability to communicate customers' interests, needs, and requests to management and sales personnel
  • Professional personal appearance
  • Valid driver's license
What We Offer
  • Growth opportunities
  • Employee vehicle purchase plans
  • Family-owned and operated
  • Health and wellness
  • Flexible work schedule
  • Discounts on products and services


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