IT Support Specialist

6 days ago

Pinecrest, United States Dodge Ridge Full time
Job Summary

The IT Technician position at Dodge Ridge Mountain Resort provides technical support for key business operating systems and system users in a dynamic environment under the direction of the IT Administrator. This role requires excellent analytical, communication, and problem-solving skills to maximize efficiency and guest and employee experiences while supporting company values.

Key Responsibilities
  • Assist with day-to-day operations, technology issues, and other duties as assigned by the IT Administrator.
  • Respond to support requests in a professional and timely manner.
  • Troubleshoot, diagnose, and resolve technology issues as needed.
  • Ensure the smooth operation of all aspects of IT systems.
  • Maintain a high level of organization and cleanliness.
  • Prepare and maintain accurate IT-related documentation.
Requirements
  • Experience and high level of ability with computer hardware, Microsoft networking systems, wireless networking, servers, relevant software, internet software, and e-mail.
  • CCNA certification and VMware experience preferred.
  • Strong verbal and written communication skills.
  • Excellent organizational skills.
  • Ability to work both independently and in a team-oriented environment.
  • Ability to read technical manuals and communicate effectively with non-technical employees.
  • Ability to learn new skills and become familiar with new systems and equipment.
  • Ability to work in a fast-paced, task-oriented environment and maximize use of time.
  • Must possess a valid driver's license and meet the Motor Vehicle Record qualifications as outlined in the Fleet Safety Program.
Work Environment

Weather conditions and business levels play a large role in the work scheduling of Dodge Ridge employees. When conditions are normal, you may be expected to work between 32-40 hours per week, including weekends and holidays. You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you will often be required to drive on hilly, snowpacked, and icy road surfaces.

Working Conditions

At any time during the ski season, Dodge Ridge employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures. A professional appearance at Dodge Ridge is required. Please wear your name tag and uniform at all times during your scheduled shift. We will provide most of the uniform for you to do your job. However, you will be required to provide some items as part of your job, as listed below. The quality, color, and style of the items must be approved by your manager prior to being worn to work. All hats worn must have the Dodge Ridge logo while on shift.

Items You Must Provide:

  • Sunglasses
  • Gloves
  • Sunscreen
  • Appropriate winter footwear with vibram soles

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