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Airport Food Services Operations Lead

1 month ago


Atlanta, Georgia, United States Sodexo Full time
Job Summary

As a Food Operations Manager 2, you will oversee all front-of-house (FOH) operations at The American Express Centurion Lounge in ATL Hartsfield-Jackson International Airport. Your primary responsibility will be to direct and develop the FOH team, ensuring exceptional customer service and achieving company financial targets.

About Sodexo

Sodexo is a world leader in quality of life services that enhance business performance and individual well-being. With over 90 years of experience, we have developed a comprehensive range of services designed to improve employees' satisfaction, productivity, and engagement, while also driving efficiency and profitability for our clients.

Key Responsibilities
  • Direct and oversee all hourly employee service day-to-day operations, focusing on delivering excellent customer experiences and maintaining high-quality food and beverage standards.
  • Develop and mentor supervisors and frontline employees to ensure they possess the skills and knowledge necessary to provide top-notch service and maintain a safe working environment.
  • Achieve company and client financial targets by effectively managing inventory, payroll, and other operational aspects of the lounge.
  • Build strong relationships with clients and customers through proactive communication and regular feedback.
Requirements
  • Bachelor's degree or equivalent experience in hospitality, food service management, or a related field.
  • At least 2 years of experience in front-of-house leadership roles, preferably in upscale restaurants or luxury lounges.
  • Demonstrated ability to foster a positive work culture, retain employees, and develop high-performing teams.
Benefits

We offer a competitive salary, starting at $$85,000, plus benefits including medical, dental, vision, 401(k), paid time off, holidays, and opportunities for professional growth and development.