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Program Operations Supervisor

2 months ago

Emeryville, California, United States The Ladders Full time


JOIN US IN MAKING A DIFFERENCE

The Ladders is dedicated to addressing homelessness through the empowerment of work and the strength of community. Our organization operates through two primary initiatives: the Volunteer Engagement Program, which provides a no-barrier entry point for individuals experiencing homelessness or at risk, engaging them in community enhancement projects while offering case management and employment support; and the Workforce Development Initiative, which employs individuals who are currently or formerly homeless and/or justice-involved in entry-level positions, providing them with coaching, case management, and access to training and certifications aimed at securing sustainable employment.

POSITION OVERVIEW:

The Program Operations Supervisor reports to the (Senior) Director of Programs or Executive Director and is accountable for the effective management and operation of all regional Workforce Development initiatives, overseeing a team of 3+ direct reports specific to various programs. These initiatives are designed to minimize barriers to self-sufficiency for Participant Employees through strong organizational, analytical, and problem-solving capabilities, while managing staff, workflows, and priorities across multiple projects and communities.

KEY RESPONSIBILITIES:
  • Serve as the direct supervisor for all (Sr.) Project Managers within the Workforce Development portfolio; conduct weekly one-on-one supervision sessions.
  • Deliver consistent and impactful job coaching and training to all direct reports, enhancing their understanding of their roles, addressing their needs, and fostering innovative ideas.
  • Utilize the Performance Management Tool to conduct competency evaluations for direct reports and create meaningful development plans to guide coaching for growth and improvement.
  • Oversee the successful daily operations, maintenance, and compliance of existing and future Workforce Development programs.
  • Participate in organizational meetings, including but not limited to Weekly Operations, All-Hands, Partnership Meetings, and Project Managers Meetings.
  • Maintain an inventory system and ensure routine maintenance of programmatic equipment, company assets, and supplies; identify cost-effective solutions for purchasing program materials.
  • Engage with participant employees in the field, acting as both a supervisor and role model for their responsibilities.
  • Collaborate with the (Sr.) Director and Executive Director to develop and implement operational practices for emerging business initiatives.
  • Effectively communicate organizational messaging, initiatives, and announcements established in meetings.
  • Foster and maintain relationships and partnerships within the Workforce Development programs.
  • Work closely with community-specific (Sr.) Project Managers to provide hands-on management of large work experience participant employees.
  • Ensure compliance with budgets and contractual obligations in cooperation with the (Sr.) Director and Executive Director.
  • Provide necessary coverage in the absence of local project management staff and support the (Sr.) Director of Programs.
  • Implement safety protocols and risk management practices to enhance workplace safety and reduce injuries.
  • Perform additional duties as assigned by the Director of Programs or Executive Director.
QUALIFICATIONS:
  • High School Diploma or equivalent.
  • Proven experience in Project Management.
  • Ability to perform job responsibilities with minimal supervision.
  • Strong organizational, analytical, and problem-solving skills; adept at managing priorities and workflows.
  • Excellent listening, written, and verbal communication skills.
  • Familiarity with data collection, analysis, evaluation, and scientific methodologies.
  • Cultural competence and understanding of diversity, equity, and inclusion.
  • Proficient in Microsoft Office Suite.
  • Valid driver's license and reliable transportation.
PHYSICAL DEMANDS:
  • While performing essential job functions, the employee is frequently required to:
  • Engage in sitting, standing, walking, bending, stooping, pushing, pulling, and lifting (up to 50 lbs.).
  • Utilize a personal computer, keyboard, mouse, and monitor.
  • Observe and solve problems; engage in reasoning and decision-making.
  • Perform intermediate mathematical calculations for budgeting purposes.
  • Use hand tools and power tools for manual assembly, construction, and general labor.
WORK ENVIRONMENT:
  • Moderate noise typical of an open office setting.
  • Travel may be required up to 90% of the time.
  • Work environment and physical location may vary based on community needs and program requirements.
WHAT WE OFFER:
  • An opportunity to make a positive impact on a significant social issue.
  • Competitive compensation within the nonprofit sector.
  • Comprehensive medical, dental, vision, and life insurance coverage options for employees, including FSA and HSA plans.
  • 401k enrollment after 90 days, with a company match of up to 6% after one year of service.
  • 15 days of paid time off, increasing with tenure.
  • Over 10 paid holidays each year.
  • Paid company closure for five days during the summer and five days between Christmas and New Year.
  • A day off on your birthday.
  • One month of paid sabbatical after five years of service, not deducted from PTO.
  • Opportunities for internal growth and professional development.
  • Access to resources for professional development and reimbursement.
  • Employee Assistance Program (EAP).
COMMITMENT TO DIVERSITY:

We believe that our organization thrives when diverse identities, experiences, and perspectives are represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

WE INVITE YOU TO JOIN US IN MAKING A POSITIVE IMPACT IN OUR COMMUNITY.

COMPENSATION:

Competitive annual salary.