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Agricultural Customer Support Specialist

2 months ago

Tulare, California, United States Semios Full time

About Us:
At Semios, we are a dedicated team passionate about agriculture, food production, and the pressing challenges faced by farmers today. Our mission is to empower farmers through data-driven insights that help sustain the environment while meeting the demands of a growing population.

Join our diverse group of skilled engineers, agronomists, entomologists, crop researchers, and data scientists who are committed to advancing innovation in the agricultural sector.

As a leader in utilizing the Internet of Things (IoT) and big data, Semios is at the forefront of enhancing the sustainability and profitability of specialty crops.

With an impressive 500 million data points reported daily by our sensors, we harness big data analytics to provide in-depth pest and disease modeling, equipping tree fruit and nut growers with essential decision-making tools to optimize resources and mitigate risks.


Our Achievements:
We take pride in our innovative contributions, which have garnered several prestigious industry awards, including:
- AgTech Breakthrough Awards: Winner of the "Overall Smart Irrigation Company Of The Year".
- Sustainability Changemaker by SDTC: Recognized for promoting homegrown innovation in sustainable technologies in Canada.
- AgTech Breakthrough Awards: Winner of the "Pest Management Solutions of the Year".

Additionally, we were selected for the inaugural Google for Startups Accelerator Canada cohort, showcasing our commitment to leveraging technology for solving complex challenges.

Our recognition as a Global CleanTech Top company highlights our readiness to tackle future clean technology challenges.


Your Profile:


Driven by a sense of purpose, you seek more than just employment; you aspire to be part of a dynamic, growing organization that addresses real-world issues, such as reducing pesticide usage and enhancing food security.

Your ideal work environment fosters collaboration, learning, and the freedom to explore innovative solutions.

As the perfect fit for the Agricultural Customer Support Specialist role, you possess a genuine passion for customer experience and a strong affinity for the agricultural sector.

You excel in understanding and communicating our tools and insights, tailoring your communication style to resonate with diverse audiences.


Your Responsibilities:


The primary role of the Agricultural Customer Support Specialist is to deliver outstanding support to both our customers and Semios Territory Managers.

Utilizing your knowledge of customer challenges, you will assist them in effectively applying Semios' technology to address their needs.

Your focus will be on providing exceptional support and guidance to customers in utilizing Semios' tools and systems, while fostering valuable relationships that benefit both Semios and our clientele.

This position will thrive through collaboration with stakeholders across Semios' sales, marketing, and field services teams.

You will execute and contribute to company initiatives aimed at enhancing customer success, enabling our sales organization to concentrate on business growth.

Working closely with the Customer Success Supervisor and Director of Operations Support, you will champion customer engagement and support our sales and field services teams in driving growth and delivering outstanding service.


Key Responsibilities Include:

Pre- & Post-sales Administrative Support:
- Conduct pre-sale activities, including the creation of customer accounts, quotes, and sales orders.
- Maintain and update internal systems (CRM, etc.) for your designated territory.
- Ensure accurate logging of all customer communications within the CRM.
- Initiate, coordinate, and execute customer renewals both remotely and in person.
- Collaborate with local Territory Managers to prepare for renewals and upcoming customer meetings.
- Create and manage service tickets for your assigned customers promptly.

Customer Engagement and Support:
- Conduct onboarding sessions with customers and their teams, both virtually and in person.

Provide ongoing support to customers in your territory, serving as the first line of assistance via phone, email, and in-app chat.

Represent Semios at various trade shows and events, showcasing our products and services to customers and prospects.

Assist Territory Managers with customer requests, providing information about planned, ongoing, or completed services.

Document and communicate product feedback and customer suggestions to the Semios team through appropriate channels.

Ensure customer engagement with Semios' suite of tools through regular outreach, helping them maximize the benefits of our products.

Educate customers on the capabilities of Semios' tools.

Internal Support:
- Support various company initiatives.
- Collaborate with Sales Operations to ensure the accuracy and completeness of sales data in systems.
- Work closely with Finance, Grower Relations, and Channel teams to promote sales growth and strategic initiatives.
- Partner with the Territory Manager in your region to enable them to focus on sales.
- Contribute to the development and updating of customer resource materials.
- Advocate for the customer's voice and champion best practices in customer onboarding, adoption, and product experience.
- Relay product feedback and customer suggestions back to the Semios team.
- Propose and implement improvements to enhance the customer journey.

Qualifications:


To thrive in this role, you will need:

- A minimum of 2 years of professional experience in customer onboarding, implementation, adoption, and technical support.
- Strong technical aptitude with the ability to quickly learn and adapt to new technologies and tools.
- Familiarity with software applications and data management.
- A personable demeanor and the ability to earn customers' trust and time.
- Excellent listening and presentation skills to build and maintain customer relationships.
- Strong organizational skills to prioritize and manage multiple customers and products effectively.
- A proactive mindset focused on continuous improvement.
- A valid driver's license and the ability to travel as needed.

Preferred Qualifications:
- A degree or diploma in business or a related field is advantageous.
- Direct experience in the agriculture sector is a plus.
- Fluency in Spanish is beneficial.
This position is classified as a Non-exempt hourly role with a pay range of $23-$32 per hour, depending on factors such as knowledge, skills, experience, and geographic location.


Benefits:

Why Join Us:
Contribute to a sustainable future through improved food production practices.
Engage in meaningful projects that make a difference.
Be part of a team that values collaboration, fun, and mutual respect in a casual work environment.
Enjoy a customizable health benefits plan for you and your family, including medical, dental, vision, and basic life insurance.
Participate in our company's 401(K) plan.
Benefit from company-paid holidays, vacation, and sick leave.

At Semios, we recognize that individuals bring a wealth of experience and talent beyond technical qualifications. If your background aligns closely with what we seek, we encourage you to apply.

We believe that diverse perspectives foster innovation and excellence, and we welcome applicants from all backgrounds. If you require accommodations during the interview process, please inform us. We value the unique contributions that different experiences bring to our company.


Physical Demands:

The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While executing the responsibilities of this position, the employee is regularly required to stand and walk.

The employee frequently uses hands to handle or feel; reaches with hands and arms; climbs or balances; and stoops, kneels, crouches, or crawls.

The employee may occasionally sit and engage in conversation or listen.

The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required for this role include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts in high, precarious places.

The employee may occasionally be exposed to fumes or airborne particles, outdoor weather conditions (including extreme heat and cold), and the risk of outdoor pests.

The noise level in the work environment typically ranges from moderate to loud.
This organization participates in E-verify.

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