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Field Support Specialist

2 months ago

Meridian, Idaho, United States Elevance Health Full time
Job Title: Field Support Analyst I

Location: This position will work a hybrid model (remote and in office 3 days per week). Ideal candidates will live within 50 miles of our Pulse Point location in Meridian, ID.

Job Summary: We are seeking a highly skilled Field Support Analyst I to provide installation, repair, and maintenance for desktop PC technologies and systems. The successful candidate will be responsible for providing technical support, overseeing asset management, and evaluating hardware and software issues.

Key Responsibilities:

  • Provide technical support for onsite and expanded teams.
  • Oversee asset management and ensure optimal performance of desktop PC technologies and systems.
  • Evaluate hardware and software issues and assist in identifying requirements for solutions.
  • Provide basic training to users for new installations.

Requirements:

  • Requires an AA/AS degree in Information Technology, Computer Science, or a related field of study and a minimum of 1 year experience with PC and operating systems; or any combination of education and experience, which would provide an equivalent background.
  • Requires Dell hardware certification.

Preferred Skills:

  • Prior experience as a technical specialist is strongly preferred.
  • Microsoft A+ and Network+ certifications are strongly preferred.
  • Experience with computer technology is strongly preferred.

About Us:

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

Our Culture:

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes, and drive our shared success – for our consumers, our associates, our communities, and our business.

Benefits:

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long-term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few.

Hybrid Workforce Strategy:

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

Equal Employment Opportunity:

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [insert contact information] for assistance.