Customer Service Representative
21 hours ago
Carters is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). We are committed to creating a diverse environment and are proud to be an equal opportunity employer.
Job Description:
We are seeking a highly skilled Customer Service Representative to join our team at Carters. As a Sales Associate, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive shopping experience.
The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong passion for delivering outstanding customer service.
Key Responsibilities:
- Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
- Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
- Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
- Execute and expedite point of sale/register transactions
- Complete floor replenishment and shipment as needed
About Our Company:
Carters is a leading North American apparel retailer exclusively for babies and young children, encompassing Carters, OshKosh Bgosh, Skip*Hop, and Little Planet brands. We offer a competitive salary of $12.50-$15.00 per hour, depending on location and experience, plus benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more.
Requirements:
- A positive and solutions-oriented mindset
- Demonstrated customer service and engagement skills
- Effective and professional verbal and written communication skills
- The ability to manage multiple tasks at once
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