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Retail Operations Manager
2 months ago
Job Overview
The Retail Operations Manager role is crucial for delivering daily guidance to the store and team members. This position aligns with Monro's mission to establish itself as a trusted leader in automotive and tire services, recognized by customers as the premier destination for quality maintenance and repairs.
Compensation: $55,458 - $78,000 annually. Compensation is determined by experience and certifications. This position is eligible for additional incentives and bonuses.
Key Responsibilities:
Cultivate sales and technical staff to ensure a consistently exceptional Guest experience Drive sales performance by aiding in the creation and execution of sales strategies, possessing in-depth knowledge of services, products, and the automotive sector Present tire and service offerings to customers to enhance sales and foster guest satisfaction and loyalty Assist team members in establishing and maintaining an efficient sales atmosphere by training and developing them on all operational and customer service aspects Guarantee the store is adequately staffed by overseeing recruitment, hiring, training, scheduling, performance evaluation, and development of team members Manage expenses effectively by controlling payroll, communication costs, store upkeep, supplies, utilities, and other variable costs Undertake additional responsibilities as assignedLeadership Responsibilities:
The Retail Operations Manager provides daily oversight to all roles within the store, including General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager. This position operates under the general guidance of the District Manager.
Required Qualifications
High School Diploma or equivalent. 2-4 years of proven leadership experience in a retail or sales environment. Demonstrated ability to manage, drive, and deliver financial outcomes while controlling expenses. Capability to influence and inspire a team to meet established goals and objectives.
Knowledge & Skills:
Customer and team-oriented mindset with extensive experience in customer-facing environments Strong verbal and written communication skills with the ability to articulate technical issues and prepare routine reports Business-oriented mentality with a commitment to surpassing set objectives Basic mathematical skills to compute figures and amounts such as discounts, interest, commissions, proportions, and percentages Proactive with demonstrated ability to multitask in a fast-paced setting Ability to take initiative in identifying issues, gathering data, and establishing facts to make practical decisions and solutions Capacity to effectively mentor, coach, and develop team membersWork Environment & Physical Requirements:
This position operates in an automotive service environment. The role involves exposure to moderate noise levels, varying weather conditions, chemicals, odors, dirt, and dust.
Must possess a valid driver's license and maintain a satisfactory Motor Vehicle Report (MVR).
Flexibility to work various hours, including days, evenings, weekends, and holidays is required.
Must be able to lift, carry, and stock merchandise and supplies weighing up to 50 lbs. without assistance.
Frequent standing and walking for extended periods is necessary.
Regular reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting is expected.
Additional Information
Benefits Include:
Health Insurance Dental Insurance 401K Retirement Plan with Company Match Paid vacation Paid Holidays Employee Discounts Career Development OpportunitiesCareer Advancement:
At Monro, we are dedicated to supporting our team members in advancing their careers through a combination of training, leadership development, and available opportunities. Our team members benefit from on-the-job training, company-sponsored certifications, and coursework at Monro University, empowering them to progress to the next level in their careers.
Monro, Inc. is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
