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Critical Facilities Manager

1 month ago

Memphis, Tennessee, United States T5 Data Centers Full time
Job Title: Critical Facilities Manager

The Critical Facilities Manager is a key role at T5 Data Centers, responsible for overseeing the day-to-day operations of our data centers. This includes managing the physical assets, power and cooling capacity, and environmental conditions within the data halls.

Responsibilities:
  • Manage the complete physical asset pertaining to the Operation and Maintenance of the critical and noncritical data center infrastructure equipment and systems
  • Build a staff of qualified technicians and junior managers with the necessary skill sets to deliver Total Availability (100% uptime) to T5's customers while minimizing risk
  • Manage power and cooling capacity and monitor environmental conditions within the Data Halls
  • Resolve all electrical, mechanical and Fire Protection System issues in the data center while minimizing risk and business impact and communicate issues to management and customers in a timely manner
  • On-call 24x7 to respond to all data center emergencies
  • Manage the customer relationship and act as the single point-of-contact for all facility-related issues, including, but not limited to schedules, new business, projects, budgets and expansion and staffing
  • Manage the on-boarding of new sites by working closely with the T5D and T5FM teams to ensure a seamless transition from construction to operations with a goal of 100% compliance with all T5 standards, policies, and lease expectations
  • Manage day-to-day facilities support and operations staff, including coaching, progressive discipline, and separation
  • Oversee the development and accuracy of site-level operating procedures and other documentation
  • Manage oversight from preventive maintenance inspections and provide guidance on how to address issues
  • Determine actionable items to address Quality Control review results
  • Implement and develop standards for using the Computerized Maintenance Management System (CMMS) to manage all planned and unplanned data center work
  • Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, control system access and user credentials
  • Manage access to the Data Center(s) ensuring the appropriate access control lists are maintained and reviewed regularly
  • Customize planned maintenance procedures and schedules to follow best practices and OEM recommendations
  • Assist and plan with clients on facilities issues
  • Make space and power recommendations to the customer and manage power and cooling capacity and environmental conditions within the data halls
  • Responsible for working with the VP FM to identify, document, and implement new policies and procedures as needed
  • Enforce strict adherence to Customer SLA parameters and Change Control activities, review and approve all system changes (set-points, thresholds, alarm-points, etc.) which could impact customer operations
  • Manage site safety and environmental compliance
  • Responsible for the development and execution of annual opex and capex budgets
  • Approve all facility invoices
  • Work closely with T5HR to identify, evaluate, and hire new employees; ensure new employees are onboarded in a timely manner
  • Set, review and approve employee work/PTO schedules; audit and process employee time and payroll
  • Ensure that T5 training expectations are met and audit the process monthly
  • Identify, vet, and approve all sub-contractors who will perform work on-site
  • Develop PM contract scopes-of-work, negotiate contract terms and conditions, and ensure contract terms are fulfilled
  • Coordinate and guide site-tours for current and future customers and industry groups as needed
  • Assist with coordination with all other T5 groups (Development, Marketing, etc.) as needed
  • Manage onsite special projects as assigned
Qualifications:
  • Bachelor's Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent 5-7+ years' experience in mission critical environments
  • Minimum 5 years direct management of non-exempt shift based employees, required
  • Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operations (US Navy a plus), preferred

T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.