Customer Service Representative

2 days ago

Johnstown, Colorado, United States Scheels Full time
Job Summary: We are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Sales Associate - Customer Service. As a Sales Associate - Customer Service, you will be responsible for providing exceptional customer service, promoting our products, and maintaining a clean and organized store environment.

Responsibilities:
  • Greet all customers when entering and exiting the store
  • Promote the Scheels Visa Rewards card and be able to clearly explain all benefits
  • Accurately balance cash drawer at the end of the day
  • Maintain a clean working environment and personal work space
  • Engage in conversation with the customer to add a personal touch to each and every transaction
  • End each transaction by saying "thank you" to every customer
  • Maintain a professional appearance on the sales floor
  • Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
  • Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in a one-on-one and small group situation to customers and other employees
  • Demonstrates strong communication, organization, attention to detail and problem solving skills
  • Strong initiative and vision for continuous improvement while contributing to a positive team atmosphere
  • Exercise judgment and tact while working with customers or co workers
  • Strong oral/written communication and reading skills to communicate effectively and in a timely manner with all levels of the organization
  • Ability to work assigned schedules which may include varied hours, evenings, weekends and holidays
  • Assist in all other duties as assigned
Requirements:
  • Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine "Thank you"
Culture:
  • Approach daily tasks, projects and follow-up communication with energy and sense of urgency
  • Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
  • Show respect and appreciation for others and Scheels
  • Arrive to work and meetings 10 minutes early
Team Mentality:
  • Genuine interest and action in helping others before yourself, regardless of recognition or reward
Teach-ability:
  • Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
  • Ability to adapt to a changing work environment
  • Ability to apply concepts of basic math, grammar, punctuation and spelling
Dress Code:
  • Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Efficiency:
  • Demonstrate pride and ownership of their work while meeting expected deadlines
Education & Experience: High school diploma or GED preferred and/or 1-3 months of cashiering experience. Physical Requirements/Lifting Requirements: Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Medium work - Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury. Schedule: This position will be an average of 40 hours a week. The schedule will include up to 2 closing shifts (12:00 - 9:00) during the week, a set day off each week, and 9:00 - 5:00 for the remaining weekdays. Weekends will include a minimum of every other weekend. Saturday shifts will vary between 9:00 A.M. to 9:00 P.M. and Sundays 10:00 - 6:00. Compensation: The rate posted is a base hourly wage. Closing Date: The job opportunity will remain posted until we have selected a qualified candidate to fill the position. Benefits:
  • Best associate discount in retail
  • Opportunities for growth and development in sales, leadership, merchandising, and business
  • Paid volunteer time, up to 2 hours a month
To see a full list of benefit offerings from Scheels visit

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