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Change Management Engineer

2 months ago

Massachusetts, United States Cold Chain Technologies Full time

JOB TITLE:

Engineering Change Specialist

ABOUT US:

Cold Chain Technologies is a prominent global supplier of innovative thermal packaging solutions, digital services, and products for the transportation of temperature-sensitive materials, primarily catering to the pharmaceutical, biotech, diagnostics, healthcare, and medical device sectors. With over five decades of expertise in safeguarding product integrity during transit, CCT has established itself as the most inventive and dependable provider for leading global life sciences organizations, experiencing robust growth throughout its history. Today, CCT boasts the most extensive portfolio of offerings, including the largest digitally enabled parcel shipper fleet in the industry. Additionally, CCT is at the forefront of delivering high-performance, sustainable solutions that replace fossil fuel-based materials.

The company operates from its headquarters in Franklin, MA, and is ISO 9001:2015 certified. CCT also has facilities in various locations across the United States and is engaged in manufacturing and distributing products internationally, with significant expansion in Europe, Latin America, and Asia. CCT's design and ISTA-certified testing laboratories are recognized globally as industry-leading.

JOB DESCRIPTION:

The Engineering Change Specialist role is a proactive position responsible for facilitating configuration management, change management, and release management processes. This role will collaborate closely with multiple departmental teams, including Quality, Engineering, Marketing, Manufacturing, and systems administrators, to implement necessary changes.

Key Responsibilities:

  • Evaluate, triage, and manage interactions with the engineering community and other departments to ensure the accuracy, completeness, and resolution of all Engineering Change Orders (ECOs) related to product development and manufacturing.
  • Process change requests utilizing SolidWorks PDM, PLM (Synergy or equivalent), and ERP (Epicor or equivalent) systems.
  • Collaborate with cross-functional teams to ensure all changes are executed correctly, versioning is accurate, and dispositions are adhered to.
  • Monitor Engineering Changes throughout the review and release cycle, ensuring timely approvals and processing while maintaining proper configuration.
  • Work in conjunction with the Manufacturing Change Specialist to guarantee data accuracy during the transition to manufacturing and Epicor, occasionally serving as a backup.
  • Oversee changes to part/BOM data in ERP, enforcing governance processes and controls.
  • Follow up to confirm that changes were implemented as specified.
  • Resolve issues and provide guidance in addressing challenges with submitted change requests.
  • Administer the Configuration Management process in alignment with documented procedures.
  • As required, offer ongoing guidance to cross-functional personnel, delivering consistent service and sharing best practices with the PLM (Synergy) and ERP (Epicor) user community.
  • Organize, schedule, and conduct Change Control Board (CCB) meetings.
  • Represent Document Control in meetings.
  • Develop and implement process enhancements related to software configuration and deployment.
  • Collaborate with IT and other departments on projects, meetings, and daily interactions to ensure PDM and ERP systems are configured to support efficient Change Management workflows.
  • Provide assistance and training to users as needed.
  • Responsibilities may evolve, and additional tasks may be assigned.

Qualifications:

  • Bachelor's Degree in Engineering, Business, or Information Technology, along with experience in a Quality Management System. Alternatively, an additional four years of relevant work experience is required in lieu of a Bachelor's degree.
  • Proven experience with change control and electronic document management systems.
  • Proficiency in Outlook, MS Word, Adobe (PRO), Excel, PowerPoint, Visio, and other MS software.
  • Ability to independently troubleshoot issues with electronic document management systems.
  • Strong problem-solving skills and the ability to manage multiple tasks while assisting internal customers.
  • Commitment to providing a high level of service to internal customers.
  • Comprehensive understanding of Bills of Materials (BOMs) and Bills of Operations (BOOs).
  • In-depth knowledge of manufacturing processes and material flow.
  • Thorough understanding of part activation and ECR/ECO processes.
  • Ability to read and interpret technical drawings.
  • Experience with ERP systems; knowledge of Epicor E10 ERP system is a plus.
  • Excellent written and verbal communication skills, along with strong organizational skills, attention to detail, and follow-up capabilities.

Additional Requirements:

  • CMII certification is advantageous but not mandatory.
  • Willingness to travel occasionally.