Seasonal Brand Ambassador

1 day ago

New York, New York, United States Lush Handmade Cosmetics Full time
Seasonal Ambassador

At Lush Handmade Cosmetics, we're seeking a Seasonal Ambassador to join our team. As a Seasonal Ambassador, you will be the face of our brand, providing exceptional customer service and product knowledge to our customers.

Responsibilities:
  • Sales and Customer Experience: Utilize our sales data and customer feedback to exceed sales goals. Deliver a world-class customer experience by listening attentively and asking open-ended questions to identify customer needs.
  • Building the Brand: Educate customers on our brand values, including our stance on fighting animal testing, freshest cosmetics, and ethical buying. Articulate these values in the shop and through community engagement by hosting store parties and other initiatives.
  • Product Passion: Continuously expand your product knowledge with ongoing learning and stay up-to-date on our products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer's needs.
Team Involvement:
  • Development: Utilize Lush resources to develop effective sales techniques and product knowledge to improve your performance, support the growth of your team, and increase sales.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging. Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
Operational Excellence:
  • Time and Attendance: Be punctual, reliable, and present at work. Actively participate in teamwork, prioritize your wellbeing by taking breaks when necessary, and keep up-to-date with company news and updates.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Stock and Inventory: Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales to improve the customer experience.
  • Policies and Procedures: Ensure you are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.
Qualifications:
  • Excellent customer service skills
  • Flexibility to adapt to changing situations and priorities in a fast-paced environment
  • Knowledge and passion for skincare, natural beauty, and ethical business
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Pay: $16.50-$16.50 USD

We Are Lush: Lush Handmade Cosmetics is a company that values diversity, equity, and inclusion. We recognize that our business operates on Indigenous territory across Turtle Island and are committed to reconciliation and decolonization.

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