Field Service Technician
4 weeks ago
We are seeking a skilled Field Service Technician to join our team at Vault Pressure Control, LLC. As a Field Service Technician, you will be responsible for installing, servicing, and repairing surface wellhead systems.
The ideal candidate will have a minimum of 2 years of experience in field service and a strong working knowledge of mechanical processes. You will be required to work independently, providing field service on a 24-hour on-call basis for existing and new customers.
Responsibilities include:
- Field service, assembly, and repair of new, reman, and customer property
- Planning and coordinating activities with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational service difficulties per job specification
- Providing field service on a 24-hour on-call basis for existing and new customers
- Working independently to install new products and conduct repairs of Vault Pressure Control equipment
- Handling customer complaints in a professional manner
- Maintaining effective communication with Company Representative on issues including job procedures and spare parts requirements
- Recording critical dimensions to ensure assembly will work and obtaining and reviewing product assembly/running procedures
- Shipping correct equipment and tooling to location for service jobs
- Preparing and submitting Field Service Orders and other region required reports after each job is complete
- Completing a Tally Book or other forms to communicate procedures, spare parts, critical dimensions, and customer questions and complaints
- Working in a safe manner in compliance with VPC EHS and quality processes and procedures
- Completing shift reports and logs
- Must be able to climb up and climb down a ladder from work locations
- Must be able to work in confined spaces
- Must be able to lift up to 40 pounds
- Ability to work up to 17-hour shifts, day and night on a rotating schedule and weekends as needed
Requirements:
- Minimum of 2 years field service tech experience
- Demonstrated good working knowledge of mechanical processes
- High school diploma or GED
- Technical, vocational, or military training or related experience is a plus
- Surface Wellhead installation and repair experience a plus but not required
- At least one year mechanical, electronic, and hydraulic related experience
- Current valid driver's license
- Must be authorized to work in the United States
- Demonstrated good customer service skills – communication skills, positive interpersonal and problem-solving skills
- Demonstrated good organizational skills
Work Environment:
- Regular exposure to moving mechanical components, airborne fumes, and particles
- Exposure to heat, cold, wet, and snow conditions
- Moderate noise levels
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