Retail Sales Specialist, Centric Brands Inc.
2 weeks ago
About Centric Brands Inc.:
Centric Brands Inc. is a leading fashion company known for its innovative and stylish collections. Our commitment to excellence and customer satisfaction drives our success in the retail industry.
Key Responsibilities:
This role is pivotal in enhancing sales performance within the store while ensuring exceptional customer service and staff engagement. The individual will play a crucial part in fostering a sales-driven environment that inspires both customers and team members.
Sales Performance:
- Achieve and exceed sales targets by motivating the sales team to reach their potential.
- Facilitate the growth of associates' selling skills, ensuring they deliver high standards of service and product knowledge.
- Maintain comprehensive knowledge of the product range to enhance customer interactions and drive sales.
- Collaborate with management to develop initiatives that attract and retain customers, focusing on local market engagement.
Customer Engagement:
- Ensure all team members provide outstanding customer service that aligns with our brand's commitment to excellence.
- Address and resolve customer inquiries and complaints efficiently and effectively.
- Support sales associates in managing customer service challenges, including returns and product issues.
Essential Qualities:
- Demonstrates a strong dedication to meeting customer expectations and building lasting relationships.
- Utilizes customer feedback to drive improvements in service and product offerings.
- Prioritizes customer needs and maintains effective communication with clients.
Ideal Candidate Profile:
- At least 2 years of proven sales success in a high-end retail environment.
- High School Diploma or equivalent educational background.
- A strong focus on customer service and collaborative teamwork.
- In-depth knowledge of fashion brands and products.
- Willingness to work flexible hours, including evenings and weekends.
- Ability to lift merchandise weighing up to 50 pounds.
- Familiarity with point-of-sale systems and basic proficiency in Microsoft Office applications.
- Experience in a commission-based sales environment is preferred.
Centric Brands Inc. is an equal opportunity employer.
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