Network and Application Specialist

4 weeks ago


Atlanta, Georgia, United States Apollo ITS Full time

About the Opportunity: We are seeking an experienced Network and Application Specialist to join our team at Apollo ITS. As a member of our technical support team, you will be responsible for providing technical support to end-users in an assigned office/geographic area.

Key Responsibilities:

  • Technical Support: Provide technical support to end-users via phone and remote support tools for issues such as new equipment setup, hardware, software, SSL VPN, suspicious emails, network drive access, network outages, etc.
  • Problem-Solving: Analyze customer requests or complaints, evaluate issues, and determine the correct course of action.
  • Collaboration: Work closely with management and departments to discuss equipment performance and coordinate with service providers to resolve agency-wide and recurring issues promptly.
  • System Maintenance: Coordinate software installations, upgrades, and patching on PCs and VDIs, ensuring systems are up to date and secure.
  • Vulnerability Management: Identify and remediate vulnerabilities on VDIs and end-user devices.

Requirements:

  • Education: High School diploma/GED and six (6) months of education or experience in information security, privacy, system/network administration and support, or application development and training.
  • Skills: Proficiency with ConnectWise Connect and Microsoft Teams for remote technical assistance, ability to multi-task in a fast-paced environment, strong interpersonal, written, and verbal communication skills.
  • Certification: CompTIA A+ Certification is preferred.

Estimated Salary: $60,000 - $80,000 per year, depending on experience.



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