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Operations Support Specialist
2 months ago
Job Title: Administrative Assistant / Cash Room Coordinator
Position Overview:
This role involves collaborating closely with the Assistant Branch Manager and Branch Manager to guarantee the smooth functioning of the Cash Room. The individual will be accountable for maintaining precise records of all Cash Room transactions. This includes monitoring discrepancies, managing debits, and addressing issues related to returned checks. Additionally, the role entails overseeing the distribution of cash when registers are opened and the collection process when they are closed.
Key Responsibilities:
- Deliver exceptional, efficient, and professional customer service.
- Adhere to established policies and procedures to ensure compliance.
- Maintain security by ensuring the Cash Room and key box are locked at all times.
- Keep detailed records of monetary transactions, including safe counts, toll vouchers, coupons, returned checks, coin orders, petty cash, IOUs, and key inventory.
- Ensure that each business day is properly closed and balanced.
- Follow established procedures for armored car pick-ups.
- Input data such as returned check fees into proprietary software.
- Review the bank's website daily to monitor bad checks and debits.
- Examine weekly communications from the bank regarding credit inquiries.
- Perform cash-out procedures for cashiers at the end of each shift, documenting discrepancies and providing corrective feedback for significant issues.
- Maintain employee break records.
Additional Duties:
- Carry out other job-related tasks as assigned.
Qualifications and Skills Required:
- A minimum of 2 years of relevant experience.
- Ability to effectively communicate information and respond to inquiries from managers, employees, and customers.
- Proficient in calculating figures and amounts such as discounts, interest, and proportions.
- Strong oral and written communication skills.
- Commitment to company values and a strong customer service orientation.
Work Environment:
- The work environment is generally moderate in temperature.
- Job duties require sitting, standing, and walking; the ability to perform these activities for up to 4 hours without a break is necessary.
- The pace of work is determined by customer activity.
- There may be industrial vehicles moving materials in the vicinity.
Acknowledgment:
I acknowledge that I understand the responsibilities and qualifications required for this position and believe I am capable of fulfilling the necessary functions.
Compensation: Starting at $18.60 per hour
