Senior Technical Support Manager
2 weeks ago
We are seeking a highly skilled Team Manager to lead our technical support team and drive exceptional customer service delivery. As a key business leader, you will be responsible for building, managing, and developing a team of 15-20 support engineers to ensure seamless customer support.
Key Responsibilities:- Manage a team of technical support engineers to deliver exceptional customer service across multiple technical service lines.
- Support the personal development of team members through training and coaching.
- Act as the primary escalation point for team operational issues and customer delivery management.
- Provide accurate and timely communication to all stakeholders in a customer support issue.
- Attend regular operational and business review meetings to monitor KPIs and ensure proper business delivery.
- Review processes and workflows to diagnose areas of improvement and propose improvement plans.
- Share updates and reports with management.
- Own, monitor, coordinate, and manage all escalated cases.
- 3-5 years of experience in technical support, software support, IT operations, and/or infrastructure support, with 1-2 years of experience managing teams.
- Higher-level education in a technical discipline or related certification is preferred.
- Experience in supporting cloud-based technologies is preferred.
- Excellent knowledge of technology-based environments and solutions is required.
- Certification in MS Azure, MCSE, CCNP, Linux, or one of the core team technologies is preferred.
At Tek Experts, we are committed to fostering a culture of inspiring leadership and innovation. Our core leadership competencies are integral to our success:
- Inspire: We prioritize creating an inclusive environment, leading with purpose, and acting with integrity and respect.
- Build: Our leaders own business growth, drive innovation, and continuously strive for excellence.
- Deliver: We focus on setting clear priorities, embracing agility and change, and fostering collaboration for growth.
We are looking for talented individuals who embody these competencies, are ready to grow, and are eager to contribute to our dynamic team. If you are passionate about making a meaningful impact and excel in a collaborative, forward-thinking environment, we invite you to apply and help us shape the future.
-
Senior Substation Project Manager
1 week ago
Marquand, Missouri, United States Rise Technical Full timeSubstation Project Manager Opportunity$100,000-$140,000 + Progression + Development + Bonuses + Hybrid Work + Great PTO + 401k + Flexible Start Time + Full Health/Vision/Dental InsuranceJoin a reputable business with long term progression opportunities and excellent benefits.This is an excellent opportunity to take on a senior position in a growing business...
-
Senior Tax Associate
2 weeks ago
Marquand, Missouri, United States Advantage Technical Full timeSenior Tax AssociateAdvantage Technical is seeking a highly skilled Senior Tax Associate to join our team. As a Senior Tax Associate, you will be responsible for preparing and reviewing tax returns for corporate clients, researching tax questions, and providing tax analysis and recommendations.Key Responsibilities:Prepare tax returns using tax software and...
-
Japanese Bilingual Senior Tax Associate
2 weeks ago
Marquand, Missouri, United States Advantage Technical Full timeJob Title: Senior Tax Associate - Japanese Bilingual Job Summary: A global CPA firm is seeking a Senior Tax Associate with Japanese bilingual skills to join their team in Indianapolis, IN. The ideal candidate will have 3 years of tax experience in public accounting and a strong understanding of tax laws and regulations. Key Responsibilities: * Prepare...
-
Senior IT Support Specialist
2 weeks ago
Marquand, Missouri, United States Indianapolis Colts Full timeJob Title: Senior IT Support SpecialistThe Indianapolis Colts are seeking a highly skilled Senior IT Support Specialist to join their IT Support team. As a key member of the team, you will be responsible for overseeing all incoming support requests, managing team workflows, and enhancing team performance and processes.Lead the IT Support team in providing...
-
Senior RF/Mixed-Signal IC Designer
4 weeks ago
Marquand, Missouri, United States Rise Technical Full timeRevolutionize Human-Computer Interfaces with AIRise Technical is seeking a highly skilled Senior RF/Mixed-Signal IC Designer to join our team and contribute to the development of groundbreaking technology that will change the future of wearable computing.About the RoleDesign and analyze analog-mixed circuits with a focus on wireless communications.Integrate...
-
Senior Desktop Support Specialist
2 weeks ago
Marquand, Missouri, United States American Structurepoint Full timeSenior Desktop Support TechnicianAt American Structurepoint, we're seeking a highly skilled and experienced Senior Desktop Support Technician to join our Information Technology team. As a key member of our team, you will be responsible for leading our skilled team of Desktop Support Technicians in a fast-paced environment.Key Responsibilities:Manage...
-
Senior IT Support Specialist
3 weeks ago
Marquand, Missouri, United States AEG Full timeJob Title: Senior IT Support AnalystWe are seeking a highly skilled Senior IT Support Analyst to join our team at the Indiana Farm Bureau Football Center. As a key leader within the IT Support team, you will be responsible for overseeing all incoming support requests via our technical support line and helpdesk system.Key Responsibilities:Team Leadership:...
-
Technical Support Specialist
2 weeks ago
Marquand, Missouri, United States National Hot Rod Assn Full timeJob SummaryThe National Hot Rod Association is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and stakeholders. This is a part-time position, approximately 20-24 hours per week, based in Indianapolis, IN.Key...
-
Senior Web Application Developer
2 weeks ago
Marquand, Missouri, United States PEAK Technical Services, Inc. Full timeJob Title: Senior Web Application DeveloperAt PEAK Technical Services, Inc., we are seeking a highly experienced Senior Web Application Developer to join our team. As a key member of our development team, you will be responsible for designing, developing, and deploying advanced web applications and RESTful APIs.Key Responsibilities:Web Application...
-
Senior IT Support Lead
2 weeks ago
Marquand, Missouri, United States AEG Full timeJob Title: Senior IT Support LeadJob Summary: AEG is seeking a skilled Senior IT Support Lead to oversee the IT Support team and ensure seamless technical support delivery. The ideal candidate will have strong leadership and coaching abilities, excellent communication skills, and a deep understanding of IT systems.Responsibilities:Train, coach, and mentor IT...
-
Senior Civil Project Manager
2 weeks ago
Marquand, Missouri, United States Shrewsberry and Associates LLC Full timeJob Title: Senior Civil Project ManagerShrewsberry and Associates LLC is seeking a highly skilled Senior Civil Project Manager to join our team. As a key member of our site civil team, you will be responsible for providing senior-level project management oversight on projects, ensuring technical excellence, on-time delivery, and within-budget project...
-
Technical Support Specialist
2 weeks ago
Marquand, Missouri, United States Hickory Treatment Center Full timeAbout the Role:Hickory Recovery Network is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for technical support, addressing issues related to hardware, software, and applications. You will resolve a wide range of user-reported problems using available tools, adhering...
-
Technical Support Specialist
3 weeks ago
Marquand, Missouri, United States US Signal Full timeJob Title: Technical Support AgentUS Signal is a leading data center services provider seeking a Technical Support Agent to join our team in Indianapolis, Indiana. This role is performed on-site at our data center.Job Summary:The Technical Support Agent is part of the Technical Operations Center team and is responsible for providing world-class level of...
-
Senior Desktop Support Specialist
2 weeks ago
Marquand, Missouri, United States American Structurepoint Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Desktop Support Technician to lead our IT team in Indianapolis. As a key member of our team, you will be responsible for managing day-to-day operations, performing in-depth troubleshooting, and driving process improvements to enhance team performance and customer satisfaction.Key...
-
Senior Analytical Technical Specialist
1 month ago
Marquand, Missouri, United States Eli Lilly Full timeJob Title: Senior Analytical Technical SpecialistEli Lilly and Company is seeking a highly skilled Senior Analytical Technical Specialist to join our Global Quality Laboratories team. As a key member of our team, you will be responsible for developing and implementing analytical methods for marketed products, ensuring compliance with regulatory expectations,...
-
Senior Manager, Tax
3 weeks ago
Marquand, Missouri, United States KPMG Full timeSenior Manager, TaxAt KPMG, we are seeking a highly skilled Senior Manager to join our State and Local Tax (SALT) practice. As a Senior Manager, you will be responsible for providing tax compliance services to partnerships for Asset Management clients, delivering exceptional client service to multi-state companies with state and local tax issues, and...
-
Senior Account Manager
1 month ago
Marquand, Missouri, United States Nexeo Plastics Full timeJob Title: Senior Account ManagerNexeo Plastics is seeking a highly skilled and experienced Senior Account Manager to join our team. As a Senior Account Manager, you will be responsible for delivering profitable growth in a defined territory by providing solutions to current and prospective customers.Key Responsibilities:Develop and execute sales strategies...
-
Senior Web Application Developer
4 weeks ago
Marquand, Missouri, United States PEAK Technical Staffing USA Full timeJob Title: Senior Software Application Engineer (Web Application Developer)OverviewWe are seeking a highly experienced Senior Software Application Engineer with a strong background in web application development. The ideal candidate will have over 8 years of experience, specializing in.NET/C# and modern JavaScript frameworks like React, Angular, or Vue.js....
-
Senior Web Application Developer
3 weeks ago
Marquand, Missouri, United States PEAK Technical Staffing USA Full timeJob Title: Senior Software Application Engineer (Web Application Developer)Positions Available: 1Duration: 6 months (potential for extension)U.S. Citizenship Required: YesSecurity Clearance: Public TrustCandidates will be able to start without the Public Trust in roughly a 2-week turnaround (depending on when paperwork is completed for compliance)OverviewWe...
-
Technical Support Specialist
2 weeks ago
Marquand, Missouri, United States Franklin Township Schools Full timeJob Title: Technology Support SpecialistFranklin Township Schools is seeking a skilled Technology Support Specialist to join our team.Job Summary:We are looking for a highly motivated and detail-oriented individual to provide technical support and assistance to our staff and students. The successful candidate will have excellent communication skills, a...