Senior Technical Support Manager

2 weeks ago


Marquand, Missouri, United States Tek Experts Full time
Job Title: Team Manager

We are seeking a highly skilled Team Manager to lead our technical support team and drive exceptional customer service delivery. As a key business leader, you will be responsible for building, managing, and developing a team of 15-20 support engineers to ensure seamless customer support.

Key Responsibilities:
  • Manage a team of technical support engineers to deliver exceptional customer service across multiple technical service lines.
  • Support the personal development of team members through training and coaching.
  • Act as the primary escalation point for team operational issues and customer delivery management.
  • Provide accurate and timely communication to all stakeholders in a customer support issue.
  • Attend regular operational and business review meetings to monitor KPIs and ensure proper business delivery.
  • Review processes and workflows to diagnose areas of improvement and propose improvement plans.
  • Share updates and reports with management.
  • Own, monitor, coordinate, and manage all escalated cases.
Requirements:
  • 3-5 years of experience in technical support, software support, IT operations, and/or infrastructure support, with 1-2 years of experience managing teams.
  • Higher-level education in a technical discipline or related certification is preferred.
  • Experience in supporting cloud-based technologies is preferred.
  • Excellent knowledge of technology-based environments and solutions is required.
  • Certification in MS Azure, MCSE, CCNP, Linux, or one of the core team technologies is preferred.
What We Offer:

At Tek Experts, we are committed to fostering a culture of inspiring leadership and innovation. Our core leadership competencies are integral to our success:

  • Inspire: We prioritize creating an inclusive environment, leading with purpose, and acting with integrity and respect.
  • Build: Our leaders own business growth, drive innovation, and continuously strive for excellence.
  • Deliver: We focus on setting clear priorities, embracing agility and change, and fostering collaboration for growth.

We are looking for talented individuals who embody these competencies, are ready to grow, and are eager to contribute to our dynamic team. If you are passionate about making a meaningful impact and excel in a collaborative, forward-thinking environment, we invite you to apply and help us shape the future.



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