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Spa Operations Manager

2 months ago

US Willard NC USA Massage Envy Full time
About the Role

We are seeking a highly skilled and experienced Spa Manager Assistant to join our team at Massage Envy. As a key member of our management team, you will be responsible for leading a team of professionals to deliver exceptional customer experiences and drive business growth.

Key Responsibilities
  • Team Leadership: Rally a team of caring professionals to deliver an excellent end-to-end experience to all clients.
  • Relationship Building: Build relationships with service providers and customer service superstars to guide, support, and inspire them.
  • Customer Resolution: Guide the team to positively resolve customer challenges while driving memberships and promoting retail sales.
  • Operations Management: Manage the daily operations of the location alongside your management team.
Requirements

To be successful in this role, you will need:

  • Excellent Leadership Skills: Proven ability to lead and motivate a team to achieve business objectives.
  • Strong Communication Skills: Excellent verbal and written communication skills to build relationships with team members and customers.
  • Business Acumen: Understanding of business operations and ability to drive sales and growth.
  • Customer Focus: Passion for delivering exceptional customer experiences and driving customer satisfaction.