Cage Operations Supervisor

2 months ago


Alpine, United States VIEJAS CASINO & RESORT Full time

GENERAL OVERVIEW

The Cage Operations Supervisor is responsible for overseeing and coordinating the activities of team members involved in cash handling within the cages and vaults. This role ensures that adequate cash and cash equivalents are available in the appropriate denominations for guests. Under the guidance of the Cage Shift Manager, this position evaluates, rewards, and disciplines team members while addressing any issues that may arise.

KEY RESPONSIBILITIES

  • Adheres to and ensures compliance with all relevant laws and regulations, as well as casino and departmental policies, including Title 31 Regulations and Minimum Internal Control Standards.
  • Supervises cashiers in the cage and vault areas, including coordinating work schedules, assessing performance, and managing complaints while ensuring exceptional guest service standards are met.
  • Responds promptly to guest inquiries and resolves disputes related to check cashing, cash advances, and automated transactions, ensuring high levels of guest satisfaction.
  • Trains cashiers on updated procedures and provides ongoing training as necessary, facilitating communication from management to team members.
  • Investigates discrepancies valued at $50 or more and prepares necessary documentation for the Cage Shift Manager.
  • Collects and prepares data related to disciplinary actions, ensuring timely communication with the Cage Shift Manager.
  • Manages daily foreign currency rates and transaction postings.
  • Handles credit functions by processing credit applications and managing the Marker process to enhance guest satisfaction.
  • Maintains and oversees the functionality of equipment, including coin and currency counters and Kiosk machines.
  • Monitors the cash inventory levels of Ticket Redemption Kiosk Machines to ensure optimal performance and availability for guests.
  • May perform the duties of Main Banker, Kiosk Vault Cashier, Fill Bank Cashier, or Cage Cashier in the absence of staff.
  • Maintains comprehensive knowledge of all cage and vault operations, systems, and applications.
  • Ensures cleanliness and safety in cashier work areas and provides necessary supplies for team members.
  • Performs all related and compatible duties as assigned.

SERVICE COMMITMENT

All team members are dedicated to delivering exceptional service, creating memorable experiences for guests. Upholding these standards is essential to ensuring a welcoming environment for both guests and team members.

LEADERSHIP QUALITIES

  • Acts as a role model for the service culture.
  • Leads by example, fostering morale and engagement within the team.
  • Communicates departmental goals clearly and encourages open dialogue.
  • Promotes accountability, providing regular feedback and recognizing achievements.
  • Effectively manages conflicts, assessing situations and taking appropriate actions.

INTERACTIONS

  • Engages with internal and external guests positively and professionally at all times.

SUPERVISORY RESPONSIBILITIES

  • Responsible for the overall direction, coordination, and evaluation of assigned areas, ensuring compliance with organizational policies and applicable laws. This includes training team members, planning and directing work, evaluating performance, and addressing complaints.


  • Alpine, United States VIEJAS CASINO & RESORT Full time

    GENERAL OVERVIEW The Cage Operations Supervisor is responsible for overseeing and coordinating the activities of team members involved in cash handling within the cages and vaults. This role ensures that adequate cash and cash equivalents are available in suitable denominations for guests. Under the guidance of the Cage Shift Manager, this position...

  • Cage Supervisor

    2 months ago


    Alpine, United States VIEJAS CASINO & RESORT Full time

    Job SummaryThe Cage Supervisor is responsible for supervising and coordinating the duties of team members engaged in handling cash in the cages and vaults. This role ensures sufficient cash and cash equivalent in appropriate denominations is available for guests.Key ResponsibilitiesComply with and ensure that staff follow all governmental laws and...

  • Cage Supervisor

    1 week ago


    Alpine, United States Viejas Casino Full time

    Cash Handling ExpertiseAs a key member of the Viejas Casino team, the Cage Supervisor is responsible for overseeing the cash handling operations of the casino. This includes supervising cashiers, coordinating cash transactions, and ensuring that all cash handling procedures are followed. The ideal candidate will have a strong background in cash handling,...

  • Supervisor of Cage

    3 months ago


    Alpine, United States VIEJAS CASINO & RESORT Full time

    GENERAL SUMMARY Supervises and coordinates the duties of team members engaged in handling cash in the cages and vaults.Ensures sufficient cash and cash equivalent in appropriate denominations is available for guests.Under the direction of the Cage Shift Manager evaluates, rewards, and disciplines team members. Resolves problems and issues as they arise. ...


  • Alpine, California, United States Viejas Casino & Resort Full time

    Job SummaryThe Bingo Operations Specialist is responsible for providing exceptional customer service and ensuring the smooth operation of bingo and slot machines on the casino floor. Key responsibilities include greeting guests, informing them of special promotions, and performing cashier functions for bingo-related products. The ideal candidate will have...

  • Vault Coordinator

    2 months ago


    Alpine, United States VIEJAS CASINO & RESORT Full time

    Job SummaryThe Cage Supervisor is responsible for supervising and coordinating the duties of team members engaged in handling cash in the cages and vaults. This role ensures sufficient cash and cash equivalent in appropriate denominations is available for guests.Key ResponsibilitiesComply with and ensure that staff follow all governmental laws and...


  • Alpine, Texas, United States AVANGRID , Inc. Full time

    Job Summary:AVANGRID, Inc. is seeking a highly skilled Electric Line Operations Supervisor to oversee the construction, operation, and maintenance of electric and/or gas distribution and transmission systems. The successful candidate will be responsible for supervising employees, planning and scheduling work, and ensuring compliance with safety rules and...

  • Bus Operator

    2 days ago


    Alpine, United States Utah Transit Authority Full time

    Bus Operator Join our team as a Bus Operator and be the friendly face of our public transit system! No CDL experience required — we will provide all the training needed to operate UTA passenger buses and deliver a safe and pleasant experience for our customers. Your responsibilities will include communicating with customers and dispatch, collecting fares,...


  • Alpine, United States VIEJAS CASINO & RESORT Full time

    Job SummaryThe Table Games Supervisor II is responsible for overseeing the daily operations of assigned table games, ensuring compliance with policies and procedures, and maintaining a high level of customer service. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key...

  • Lead Supervisor I

    5 months ago


    Alpine, United States Tapestry Full time

    The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true...

  • Equipment Operator

    4 weeks ago


    Alpine, United States GFL Environmental Full time

    Safely operate and/or have the ability to operate various equipment including forklift, bobcat, backhoe, track hoe, compactor and/or steer equipment to bale, load and move waste material.Key Responsibilities: Operate necessary equipment to bale and load waste material into trailers. Perform inspection and maintenance checks of equipment daily....


  • Alpine, California, United States Viejas Casino Full time

    Job SummaryWe are seeking a highly skilled and experienced Maintenance Operations Lead to join our team at Viejas Casino. As a key member of our facilities team, you will be responsible for coordinating and supervising the work of maintenance and housekeeping staff, ensuring that our facilities are clean, safe, and well-maintained.Key...


  • Alpine, Texas, United States Express Employment Professionals Full time

    Job OverviewWe are seeking a highly skilled Warehouse Supervisor to join our team at Express Employment Professionals. As a key member of our operations team, you will be responsible for overseeing daily warehouse activities, managing a team of warehouse staff, and ensuring seamless operations.Key Responsibilities:Supervise and manage a team of warehouse...


  • Alpine, Texas, United States Express Employment Professionals Full time

    Job SummaryWe are seeking a highly skilled Warehouse Supervisor to oversee daily warehouse operations, including shipping and receiving, inventory management, and order fulfillment. The ideal candidate will have a strong background in warehouse operations, excellent leadership skills, and the ability to motivate and manage a team of warehouse staff.Key...

  • Feed Mill Operator

    2 weeks ago


    Alpine, United States CHS Inc Full time

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today...


  • Alpine, United States VIEJAS CASINO & RESORT Full time

    GENERAL SUMMARY The Table Games Supervisor II will supervise an assigned group of table games that includes observing and evaluating the performance of the dealers and training dealers on job expectations. Monitors the activity on the games and enforces compliance with policies/procedures and gaming regulations while ensuring the integrity of the games...

  • Department Head

    1 week ago


    Alpine, Texas, United States Home Depot Full time

    Department Supervisor Role at Home DepotAs a Department Supervisor at Home Depot, you will be responsible for training, coaching, and developing associates in each department to ensure customers receive excellent service. This role requires strong product knowledge and the ability to lead and develop others. You will also provide valuable input into...

  • Roll Off Driver

    4 weeks ago


    Alpine, United States GFL Environmental Inc. Full time

    Job Title: Roll Off DriverAt GFL Environmental Inc., we are seeking a highly skilled and safety-conscious Roll Off Driver to join our team. As a Roll Off Driver, you will be responsible for safely and efficiently collecting waste from customer sites and transporting it to post-collection facilities for proper disposal.Key Responsibilities:Operate roll-off...

  • Waste Removal Driver

    1 month ago


    Alpine, United States GFL Environmental Inc. Full time

    Job SummaryWe are seeking a skilled Roll-Off Driver to join our team at Waste Industries. As a Roll-Off Driver, you will be responsible for safely and efficiently collecting waste from customer sites and transporting it to post-collection facilities for proper disposal.Key Responsibilities:Operate roll-off truck and ancillary equipment to collect...


  • Alpine, California, United States Viejas Casino Full time

    Job SummaryThe Gas Station Attendant will be responsible for maintaining store cleanliness, keeping fueling areas clean and stocked, general store maintenance, trash removal, assisting with deliveries, and product storage.Key ResponsibilitiesEnsure property is clean and safe for customers and employees of the store.Helps coordinate the maintenance and upkeep...