Cage Operations Supervisor
2 months ago
GENERAL OVERVIEW
The Cage Operations Supervisor is responsible for overseeing and coordinating the activities of team members involved in cash handling within the cages and vaults. This role ensures that adequate cash and cash equivalents are available in the appropriate denominations for guests. Under the guidance of the Cage Shift Manager, this position evaluates, rewards, and disciplines team members while addressing any issues that may arise.
KEY RESPONSIBILITIES
- Adheres to and ensures compliance with all relevant laws and regulations, as well as casino and departmental policies, including Title 31 Regulations and Minimum Internal Control Standards.
- Supervises cashiers in the cage and vault areas, including coordinating work schedules, assessing performance, and managing complaints while ensuring exceptional guest service standards are met.
- Responds promptly to guest inquiries and resolves disputes related to check cashing, cash advances, and automated transactions, ensuring high levels of guest satisfaction.
- Trains cashiers on updated procedures and provides ongoing training as necessary, facilitating communication from management to team members.
- Investigates discrepancies valued at $50 or more and prepares necessary documentation for the Cage Shift Manager.
- Collects and prepares data related to disciplinary actions, ensuring timely communication with the Cage Shift Manager.
- Manages daily foreign currency rates and transaction postings.
- Handles credit functions by processing credit applications and managing the Marker process to enhance guest satisfaction.
- Maintains and oversees the functionality of equipment, including coin and currency counters and Kiosk machines.
- Monitors the cash inventory levels of Ticket Redemption Kiosk Machines to ensure optimal performance and availability for guests.
- May perform the duties of Main Banker, Kiosk Vault Cashier, Fill Bank Cashier, or Cage Cashier in the absence of staff.
- Maintains comprehensive knowledge of all cage and vault operations, systems, and applications.
- Ensures cleanliness and safety in cashier work areas and provides necessary supplies for team members.
- Performs all related and compatible duties as assigned.
SERVICE COMMITMENT
All team members are dedicated to delivering exceptional service, creating memorable experiences for guests. Upholding these standards is essential to ensuring a welcoming environment for both guests and team members.
LEADERSHIP QUALITIES
- Acts as a role model for the service culture.
- Leads by example, fostering morale and engagement within the team.
- Communicates departmental goals clearly and encourages open dialogue.
- Promotes accountability, providing regular feedback and recognizing achievements.
- Effectively manages conflicts, assessing situations and taking appropriate actions.
INTERACTIONS
- Engages with internal and external guests positively and professionally at all times.
SUPERVISORY RESPONSIBILITIES
- Responsible for the overall direction, coordination, and evaluation of assigned areas, ensuring compliance with organizational policies and applicable laws. This includes training team members, planning and directing work, evaluating performance, and addressing complaints.
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