Retail Sales Team Member

3 days ago

Grand Rapids, Michigan, United States Tommy Car Wash Systems Full time
Job Title: Retail Sales Specialist

At Tommy's Express Car Wash, we're seeking a highly motivated and customer-focused Retail Sales Specialist to join our team. As a key member of our sales team, you will be responsible for driving sales growth, building strong relationships with customers, and delivering exceptional customer service.

Key Responsibilities:
  • Coach and mentor team members to improve sales and membership sign-ups
  • Coordinate and participate in local marketing campaigns to promote our services
  • Assist customers with App and membership sign-ups, ensuring a seamless and enjoyable experience
  • Host customer appreciation events to foster a sense of community and loyalty
  • Promote our social media presence and encourage customers to share their experiences
  • Partner with local businesses to market our services and expand our reach
  • Provide quick and friendly customer service to our guests, exceeding their expectations at every touchpoint
  • Create and retain new customer relationships, including sales of monthly wash packages
  • Learn and operate all aspects of our POS and LPR systems to efficiently manage car wash equipment
  • Help maintain wash equipment and perform routine care as needed to ensure optimal performance
  • Oversee all property aesthetics, ensuring a clean and welcoming environment for our customers
  • Maintain the cleanliness of the interior and exterior of our car wash and grounds
  • Monitor the wash quality of vehicles to ensure exceptional results
  • Exemplify and uphold our WE OWN IT culture, embodying our values and mission
Requirements:
  • Must be willing to work hard, build relationships, and love people
  • Set an example for all team members by working hard and doing your best
  • Approach each day with a winning attitude and a commitment to excellence
Work Environment:

This role operates in a professional retail environment, with car wash operating hours from Monday to Sunday, 7:00am to 9:00pm. You will work in all areas of the car wash facility, including both indoor and outdoor spaces.

Physical Demands:
  • Able to work in a fast-paced environment
  • Able to move about the office to access file cabinets and office machinery
  • Able to effectively communicate, detect, converse with, discern, convey, express oneself, and exchange information
  • Able to move equipment weighing up to 30 pounds
  • Able to work and commute in all weather conditions
  • Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, and use hands to fingers
Travel:

Travel may be required for sales and marketing opportunities, but this will be discussed in more detail during the hiring process.

Other Duties:

Please note that this job description is not exhaustive, and other duties may be assigned by your manager as needed. Duties, responsibilities, and activities may change at any time with or without notice.

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