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Account Management Specialist

2 months ago

Pleasanton, California, United States Stealth Monitoring Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Customer Communication
    • Initiate and maintain ongoing communication with key customer contacts to ensure a high-level of customer satisfaction.
    • Communicate key findings from monitoring activities.
    • Attend relevant industry/client events as needed.
  • Site Preparation, Audits, and Planning
    • Review client contracts, systems, and equipment configurations to ensure quality standards and client expectations are met.
    • Meet with site managers, review equipment locations, and put forth recommendations for changes as needed.
    • Assist with the coordination of site installations and changes.
    • Assist with creation and updates of site maps.
    • Install video management software on clients' computers and provide client training.
    • Assist operations team with coordination before onboarding, installation pipeline, and ongoing audits and services for sites.
    • Roadwork for site audits and constant touchpoints with site primes.
    • Digital audits every week.
  • Internal Communication
    • Work with Account Executives to ensure a high level of customer satisfaction.
    • Advise team of potential opportunities to drive new business.
    • Assist Account Executives and carry out other related duties as required.
    • Ensure CRM system (Salesforce) is up to date with relevant information.
  • Ad-Hoc Work
    • Perform other duties as assigned from time to time.
Requirements
  • Completion of a post-secondary degree or diploma in a business-related field or equivalent experience.
  • Client-facing account management, customer service, or direct sales experience in an entrepreneurial environment is strongly preferred.
  • Core Competencies:
    • Self-motivated, entrepreneurial, and committed to continuous learning and development.
    • Ability to analyze, prioritize, and solve problems in a timely manner.
    • Team-oriented to ensure client issues are explored and addressed in a professional manner within the company.
    • Excellent customer service, communication, and interpersonal skills to interact effectively with a broad range of internal and external parties.
  • Working Conditions:
    • Office Setting.
    • On-Site.
    • Significant daytime travel is required.