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VP of Operations

2 months ago

Denver, Colorado, United States WHC Worldwide, LLC Full time
Job Title: VP of Operations

WHC Worldwide, LLC is seeking a highly skilled VP of Operations to lead our Denver, CO location and drive the growth of our taxi business.

Key Responsibilities:

  • Manage customer relations through direct contact and outreach programs.
  • Select, train, and mentor location staff and independent contractor drivers.
  • Communicate effectively with location staff and support team members.
  • Oversee vehicle maintenance and ensure fleet availability.
  • Develop and implement safety and training programs.
  • Maintain client contact to meet or exceed expectations.
  • Conduct periodic departmental audits.
  • Review key operational metrics daily, weekly, and monthly.
  • Ensure location metrics are managed continuously and exceptions are reported.
  • Implement company policies and procedures.
  • Participate in labor and employee relations activities.
  • Support contract renewals and create annual budgets.

Requirements:

  • Minimum 5-10 years of Operations Management experience with P&L responsibility.

Preferred Qualifications:

  • Excellent interpersonal skills.
  • Commitment to developing team members.
  • Collaborative leadership style.
  • Drive for results.