Associate Manager of Case Management

3 weeks ago

Los Angeles, California, United States Illumination Foundation Full time
Job Description:

The Associate Manager of Case Management is responsible for overseeing all CalAIM recuperative care and short-term post hospitalization related processes. This role assists the manager of case management with the supervision of Los Angeles case management staff.

Key Responsibilities:

• Supervise case management staff for daily tasks, case oversight, training, and growth.

• Coordinate hiring process of new case management staff.

• Work with Site Managers on all client decisions including exits, extensions, intakes, and other case planning action steps.

• Coordinate orientation and ongoing in-service education for staff to improve skills and client care.

Client Care:

• Provide case consultation and emergency management for case oversight.

• Provide management support to assist case managers and clients in creating crisis management plans or plans to support client's progress towards self-sufficiency.

• Oversee care coordination in partnership with Program Managers and Site Managers for all programs to ensure client care, effective case planning, and positive outcomes in line with the mission of the organization and contract outcomes.

Documentation:

• Ensure accuracy of data for contract compliance, grant reports, and other reporting needs.

• Assist Program Manager with contract compliance as requested.

Collaboration:

• Attend community meetings and collaborations to build relationships and partnerships.

• Coordinate resource presentations for case managers to increase knowledge of community resources.

Mission Support:

• Demonstrate a commitment to Illumination Foundation's mission and core values, while developing and maintaining respect and harmony with all employees and management.

• Implement programs and policies designed to maximize the efficiency of program and ensure that all client needs are met.

• Must display full understanding of the problems of client flow and scheduling, in order to improve the efficiency of program operations through performance of duties.

• Must demonstrate the ability to motivate staff, grasp new skills/procedures, and foster a positive attitude toward changes.

• Must be an asset to the organization and a positive influence on co-workers, while displaying respect toward patients and others in the workplace.

• Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect, and responsibility. Acts above reproach in all that is done on behalf of Illumination Foundation.

• Models openness, honesty, and accountability to colleagues, volunteers, donors, and all others involved with Illumination Foundation.

• Must maintain confidentiality of work-related information and materials.

• Must accept personal responsibility and accountability for performance of duties.

• Support volunteers as needed; may be required to supervise volunteer.

Requirements:

• Bachelor's degree from an accredited college or university in Social Services or related field.

• Minimum 2 years of recent progressively responsible administrative management/supervisory experience.

• Previous experience working as Case Manager or similar position.

• Experience in supervision or project management and oversight.

• Current valid CA driver's license.

• Have a dependable vehicle with automobile insurance.

• Computer literate; ability to use Microsoft Office products and databases such as Homelessness Management Information Systems (HMIS).

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