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Business Process Improvement Specialist

2 months ago

Baltimore, Maryland, United States Main Digital Full time

WHO ARE WE LOOKING FOR?

We are in search of a seasoned Business Process Improvement Specialist to enhance our Main Digital team. This role will involve acting as an embedded Lean Six Sigma authority within our client's organization in the financial services sector. The ideal candidate will have the capability to manage intricate projects by leveraging Lean Six Sigma methodologies to deliver effective solutions.

WHAT YOU'LL DO:

As a Business Process Improvement Specialist, your primary responsibilities will include defining, developing, and executing solutions that align with business requirements and standards. You will cultivate consultative relationships with internal teams and leadership to comprehend strategic goals, key performance indicators (KPIs), and reporting needs. Additionally, you will serve as a consultant to management and key stakeholders on various projects that have enterprise-wide implications.

QUALIFICATIONS:

  • Bachelor's degree or equivalent combination of education and relevant experience.
  • 8+ years of pertinent work experience.
  • Lean Six Sigma Black Belt Certification or comparable experience in project execution.
  • Familiarity with Agile Project Management and Change Management methodologies.
  • Demonstrated ability to apply Lean and Six Sigma principles in financial services scenarios, including statistical analysis.
  • Experience managing complex projects for business units across the U.S., Europe, and Asia-Pacific regions.
  • Exceptional interpersonal and collaboration skills; adept at building and maintaining strong relationships with stakeholders at all levels through negotiation and influence.
  • Excellent written and verbal communication skills, with the ability to create and deliver clear, engaging instructional materials and presentations.
  • Strong organizational and project management abilities, including optimizing resource utilization and meeting deadlines.
  • Proven leadership and management skills; capable of motivating teams and driving performance through change.
  • Results-oriented with a focus on measurable outcomes.
  • Agile certification or relevant experience is preferred.

RESPONSIBILITIES:

  • Define, develop, and implement tailored solutions that address local needs while adhering to global standards.
  • Identify measurement gaps and devise strategies to bridge those gaps, assigning ownership as necessary.
  • Analyze operational data and metrics, synthesizing findings into comprehensive reports or presentations.
  • Examine and define business process-related challenges, opportunities, and enhancements, implementing effective solutions.
  • Communicate the insights derived from analysis, translating them into actionable intelligence.
  • Ensure that implemented improvements meet or surpass established KPIs.
  • Guide teams in identifying, challenging, and prioritizing root-cause issues, translating them into solutions, and establishing controls for ongoing measurement of business value.
  • Oversee project scope, objectives, constraints, assumptions, and progress for significant strategic initiatives utilizing the Agile framework.
  • Exercise sound judgment in balancing project risks and making timely decisions to mitigate risks in complex situations.
  • Act as a resource to enhance continuous improvement capabilities across the organization by mentoring and training junior staff and associates pursuing certification.
  • Gather and analyze information to formulate recommendations and implement process-related solutions that align with strategic business objectives across multiple global business units.
  • Engage in industry forums to stay updated on domain knowledge relevant to your areas of expertise.
  • Collaborate with leaders and their teams to ensure that process improvements are adopted, measured, and monitored to support business performance.
  • Assist in identifying and empowering process owners to sustain improvements over time.
  • Monitor market trends and stakeholder needs, recommending adjustments to optimize costs, benefits, and delivery speed.