Retail Sales Support Associate

2 weeks ago


Parkersburg, West Virginia, United States Altice USA Full time
Unlock Your Potential

Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you have a knack for technology and a desire to stay ahead of the curve? We're seeking a highly motivated and customer-focused Retail Sales Support Associate to join our team at Optimum.

About the Role

As a Retail Sales Support Associate, you will be the face of our brand, providing top-notch customer service and support to our customers. You will be responsible for maintaining a clean and organized store environment, ensuring accurate inventory levels, and providing expert advice on our products and services. You will also be a key player in driving sales growth, identifying opportunities to upsell and cross-sell, and building strong relationships with our customers.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Maintain a clean and organized store environment, ensuring that all products and equipment are properly stocked and displayed.
  • Assist customers with equipment returns and swaps, as well as perform other non-sales customer service transactions.
  • Support the onboarding of new customers, providing expert advice on our products and services and helping to set up online accounts.
  • Assist with inventory management, including receiving and stocking inventory, and conducting cycle counts.
  • Participate in visual merchandising and store displays, ensuring that our store looks its best at all times.


Requirements

  • High school diploma or equivalent required.
  • Minimum one year of work experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Role is overtime eligible.
  • Knowledge of Microsoft Word, Excel, and Outlook required.
  • Ability to lift up to 25 pounds and stand for long periods of time.


About Optimum

At Optimum, we're committed to empowering our employees to take ownership of their work and drive innovation. We believe in creating a culture of transparency, community, and expertise, and we're looking for like-minded individuals to join our team. If you're passionate about delivering exceptional customer experiences and driving sales growth, we want to hear from you

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