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Retail Sales Support Associate
4 weeks ago
We're on the hunt for enthusiastic professionals to join our team at Optimum, a leader in the fast-paced world of connectivity. As a Retail Sales Support Associate, you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.
Key Responsibilities:
- Provide exceptional customer service, ensuring a seamless experience for our customers.
- Support the store team in maintaining accurate inventory, clean stores, and ensuring excited customers who come back to learn more.
- Be a go-to resource for technology, especially company products and services, and support the store team in the front and back of the store.
- Constantly scan the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, and report to leadership when exceptions are found.
- Perform non-sales customer service transactions, including equipment returns and swaps, customer pick up for 'buy-online-pick-up' in-store order fulfillment, and in-store post-sales support for device data transfers and phone number ports.
- Support the onboarding of a Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
Requirements:
- High School diploma or equivalent
- Minimum one year of work experience
- Willing to work a flexible schedule, including evenings, weekends, and holidays
- Role is overtime eligible
- Knowledge of Microsoft Word, Excel, and Outlook
- Ability to carry and lift up to 25-pound boxes and remain in a stationary position, often standing or sitting for prolonged periods
About Optimum:
We're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.