Senior Systems Operations Engineer

3 weeks ago

Phoenix, Arizona, United States Wells Fargo Full time
About this Role:

We are seeking a highly skilled Senior Systems Operations Engineer to join our team at Wells Fargo. As a key member of our Capture Platform team, you will play a critical role in supporting the Enterprise Content Management (ECM) Center of Excellence Delivery teams.

Key Responsibilities:
  • Employ exceptional problem-solving skills to identify and resolve complex technical issues.
  • Support deployments, troubleshooting, and activities for ECM COE applications.
  • Ensure all components are functioning consistently across environments defined in the Development Life Cycle.
  • Drive solutions to reduce recovery time, increase system efficiencies, and lower human intervention time on related tasks.
  • Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of applications.
  • Maintain and guide automation, execution, and analysis of results to ensure software meets or exceeds specified standards and/or client and technical requirements.
  • Manage, coordinate, and communicate solutions, and root cause analysis.
  • Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor-developed solutions or plug-ins via APIs and web services.
  • Be responsible for production deployments, ensuring governance and controls, and act as a gatekeeper for any production environment changes.
  • Maintain operational sustainment and risk reduction in the ecosystem by aggressively pursuing safety and soundness-type actions, not limited to: vulnerability remediation, patching, end-of-life, and resiliency scenarios.
  • Hands-on engagement on Production and BCP support activities for the platform and multiple applications.
  • Drive operational management via Critical Incident response, communication, and tracking, along with root cause identification and remediation.
  • Manage and coordinate Production change requests and release management activities as they pertain to the production support domain.
  • Provide operational continuity through the development, management, measurement, analysis, and reporting of key service-level metrics as required by management.
  • Manage continuous services improvements and drive innovation to ensure SLAs and OLAs for critical business processes, applications, and partner interfaces.
  • Regular presentation of Production performance and incident, root cause, and preventative actions, and trend analysis to technical and business Management teams.
  • Maintain and update all Production-related documentation as required.
  • Ensure effective Production monitoring, alarming, and notification response/maintenance.
Requirements:
  • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 4+ years of experience troubleshooting environments across the entire architecture (i.e., applications to infrastructure).
  • 4+ years of experience working with an Enterprise Content Management (ECM) or Service-Oriented Architecture Enablement platform technologies or cloud-native tech stack.
  • 3+ years of Experience troubleshooting incidents, identify root cause, fix, and document problems, and implement preventive measures, Experience supporting technical efforts to design, build, and deploy cloud applications at the direction of lead architects, including large-scale data processing.
Desired Qualifications:
  • Experience participating in all aspects of the software development life cycle for cloud solutions, including planning, requirements, development, testing, and quality assurance.
  • Familiarity with Enterprise Content Management principles and practices.
  • Familiarity with supporting Windows, Unix, Java, and.NET applications.
  • Familiarity with enterprise content management systems such as Kofax, Kofax Total Agility, Documentum, FileNet, etc.
  • Understanding of Cloud native technologies and concepts.
  • 3+ Years experience in API or Microservices development.
  • 4+ years of experience developing or supporting IT Service Management Solutions (ITSM).
  • Ability to lead and manage to production goals, deadlines, and various metrics.
  • Ability to identify root-cause issues/improvement opportunities, and design approaches.
  • Experience with a customer service mindset and a focus on continuous improvement.
  • 4+ years of distributed servers platform experience.
  • 4+ years of application production support experience.
  • Experience in Ansible, Prometheus, and Cloud engineering concepts, etc.
  • Experience in implementation of security concepts, and cloud-native technologies.
  • Experience in providing directions to leverage different platform tools like Google logging or Grafana, ThousandEyes or Harness to build different platform capabilities or any other monitoring or alerting tools (Splunk, AppDynamics, etc.).
  • Ability to adopt an expert engineering mindset and attitude towards learning; ready to face new technical challenges.
Job Expectations:
  • This position is not eligible for Visa sponsorship.
  • Ability to work extra hours when needed.
  • This position offers a hybrid work schedule.
  • Relocation assistance is not available for this position.
Locations:
  • 2222 W Rose Garden Ln, Phoenix, AZ
  • 2600 S Price Rd., Chandler, AZ
  • 550 S 4th St., Minneapolis, MN
  • 1525 W W T Harris Blvd., Charlotte, NC
Benefits:

Information about Wells Fargo's US employee benefits

Information about Wells Fargo's International employee benefits

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