Senior Specialty Systems Operations Engineer

4 weeks ago

Phoenix, Arizona, United States Wells Fargo Full time
About this Role

We are seeking a highly skilled Senior Specialty Systems Operations Engineer to join our Commercial and Corporate & Investment Banking Technology team. As a key member of our team, you will be responsible for providing platform support for our Commercial and Corporate & Investment Banking Technology organization and the applications and infrastructure they support.

Key Responsibilities
  • Lead or participate in managing all installed systems and infrastructure, moderately complex application upgrades and vulnerability remediation efforts, within the Systems Operations functional area
  • Lead team to meet moderately complex technical deliverables while leveraging solid understanding of technical process controls or standards
  • Act independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooks
  • Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations
  • Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
  • Facilitate discussions on preventative action, root cause analysis and resolutions with service management
  • Collaborate and consult with peers, mid-level managers, vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability
  • Provide training and mentoring to lower experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards
  • Collaborate with development teams to update business continuity plans and provide input on development of new and existing support guidebooks
Requirements
  • 4+ years of systems engineering or technology architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of experience supporting Microsoft Dynamics CRM
  • 3+ years of experience supporting ETL production environment
  • 2+ year of experience in application performance monitoring using tools such as Splunk, AppDynamics, Elastic, Google Cloud Logging, etc.
Desired Qualifications
  • 2+ years of experience with MS Azure cloud computing technology
  • 1+ year of Salesforce administration experience
  • 1+ year of Informatica experience
What We Offer

We offer a hybrid work schedule and a competitive compensation package. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply.

We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to diversity, equity and inclusion in the workplace and believe that our differences are what make us stronger.

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