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Transport Field Regional Lead

2 months ago

Waldorf, Maryland, United States Leidos Full time
Job Summary

We are seeking a highly skilled and experienced Transport Field Regional Lead to join our team at Leidos. As a key member of our organization, you will be responsible for leading complex IT projects and initiatives within the assigned locations, balancing and setting priorities for resources to meet or exceed scheduled deployments while sustaining day-to-day operational objectives.

Key Responsibilities
  • Lead complex IT projects and initiatives within the assigned locations, balancing and setting priorities for resources to meet or exceed scheduled deployments while sustaining day-to-day operational objectives.
  • Responsible for the day-to-day management of the Transport Field/Base Network Engineer (FBNE) staff assigned to include Incident Management, O&M, and support prioritization.
  • Supports the NOC Manager, Enterprise Operations Manager (EOM), Critical Situation Manager (CSM), Transport Operations staff and others as required to address and resolve operational issues escalated to the 24/7 team managed under NetOps.
  • Ensures FBNE team completes all Government Directed Action (GDA) in a timely fashion and reports completion to the NMCI Command Center to meet or exceed Service Level Requirements (SLR).
  • Supervise 10-20 direct-report employees which is comprised of employees and supplier partner organizations. Ensures the FBNE team within their assigned locations maintains compliance for SAAR-N/PAA requirements and recurring training to maintain privileged accounts.
  • Responsible for developing and improving content for the Master Training Syllabus that will define the minimum On the Job Training (OJT) requirements for FBNE staff. Conducts training for the FBNE staff within their assigned locations to maintain a baseline skillset and knowledge base for all current and future members of the team. Recertifies training annually to maintain baseline.
  • Ensures FBNE team within their assigned locations adheres to all O&M responsibilities as defined in the SMIT Performance and Work Statement (PWS) paragraph Transport Services as well as the ability to execute work under project activities and Network Transformation and Modernization (NTM) initiatives.
  • Contributes to and suggests enhancements for input for Basis of Estimate (BOE) submissions for the FBNE resources supporting project and program initiatives. Ensures proper time charging discipline is executed across the FBNE staff for employees and suppliers. Approves time in Deltek and SLICS.
  • Support the FBNE organization, as required, on all ITSM Service Management Improvement Activity (SMIA), Structured Improvement Activity (SIA) and any resulting Continual Improvement (CxI) activities.
  • Contributes to and suggests enhancements for FBNE documentation including but not limited to Knowledge Management (KM) Articles, Tactics, Techniques and Procedure (TTP) supporting Standard Change, formalizing local work instructions and job aides into approved templates leveraging the Process Asset Library (PAL).
  • Oversees COMSEC Local Element support to assigned locations, which includes managing COMSEC hardware/software assets and key inventories, loading keys into Encryption devices, installing, configuring, troubleshooting, upgrading, removing/replacing faulty equipment, interacting with the Government KOAMs and following prescribed procedures and processes related to COMSEC.
Requirements
  • Requires B.S. Degree and 8–12 years of prior relevant experience or Masters with 6–10 years of prior relevant experience. May possess a Doctorate in technical domain. Additional years of experience may be accepted in lieu of degree at the discretion of the Hiring Manager.
  • Prior leadership responsibilities in a large-matrixed organizations.
  • DOD Secret Security Clearance w/ability to upgrade to and maintain a TS Security Clearance.
  • Excellent written and oral communication skills.
  • Experienced and adept at developing and maintaining technical documents, analyses, and reports.
  • Experienced with preparing and presenting briefings to senior customer management, customer stakeholders, and corporate management.
  • Working knowledge of the ITIL framework and best practices.
  • Working knowledge of defense-in-depth principles, network/HW/SW security architecture, network topology, IT device integrity, and common security elements.
  • Minimum of DoD IAT Level II Certification required prior to onboarding: CompTIA Security+ CE, CDN, ISC2 SSCP, GSEC, GICSP, or CYSA+ (See DoD M Appendix 3 for valid certifications).
  • Ability to travel 25% including some OCONUS travel.
  • 4+ years' SMIT/NMCI program support as a FBNE.
  • Ability to be scheduled to work, or be called in to work during off hours and weekends to meet customer mission support requirements.
  • Customer service experience.
Preferred Qualifications
  • Top Secret Security Clearance.
  • Master's degree from an accredited college or university in IT Management, Engineering, or related field.
  • Management experience in a NET/SEC DevOps environment.
  • 10+ years of extensive Ops/Eng Management experience within DoD network communications customer facing environment.
  • ITIL certification/training preferably including Service Strategy and Service Design (ITIL v4 Preferred).
  • Agile certifications or operational experience in an Agile environment.