Automotive Service Consultant

3 days ago


Bluffton, South Carolina, United States All Pro Tire & Lube Tire Pros Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Advisor to join our team at All Pro Tire & Lube Tire Pros. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Promptly meet and greet customers, determining the nature of their problems and making road tests or visually inspecting their vehicles as needed.
  • Create Repair Order Requests detailing the services to be performed or merchandise to be sold, obtaining customer approval before delivering the order to service personnel.
  • Review completed repairs or services performed with customers, collecting payment and maintaining the cleanliness of the showroom and re-stocking display as needed.
  • Perform daily cash/sales procedures at the close of business day, complying with Company Quality Control Program, Company Safety Policy, OSHA, and EPA regulations.
Requirements
  • High School graduate or comparable vocational training.
  • Knowledge of computerized sales and marketing software.
  • Knowledge of auto/truck tire, lubrication, and maintenance issues.
  • Experience using various Point of Sales Software systems such as Tire Guru, Mitchell Repair, All-Data, and other software.
Preferred Experience
  • 2+ years of experience in a retail environment, preferably auto/truck tire, lubrication, and maintenance.
  • 3+ years of experience as a Service Advisor in an auto repair store, auto dealership, or comparable professional environment.
  • Experience as a vehicle mechanic or lubrication technician.

We offer a fun and friendly work environment, excellent training and development, competitive compensation, and top-tier benefits. If you are a self-starter, motivated, and customer-focused individual who wants to provide a superior customer experience in the automotive repair field, we encourage you to apply.



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