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Hospitality Service Representative

2 months ago

Myrtle Beach South Carolina, United States Paradise Resort Full time

Position Overview:
Hospitality Service Representatives serve as the initial point of interaction for our esteemed guests.

In this role, you will be tasked with delivering outstanding customer service, managing guest room allocations, and facilitating guest check-ins and check-outs. You will also handle payment transactions accurately, submit requests for housekeeping and maintenance, and contribute to creating a memorable experience for our visitors.

‎ :

Key Responsibilities:

- Welcome and engage with guests in a sincere, courteous, and professional manner.

- Manage guest room assignments and registrations, accommodating special requests whenever feasible. Oversee guest departures.

- Execute precise transactions, including cash and credit card payments.

- Conduct follow-up calls to assess guests' experiences.


- Address guest complaints and assist with inquiries related to resort services, events, directions, local attractions, and safety deposit boxes.

- Submit requests for housekeeping and maintenance services.

- Verify registration details against the system to ensure accuracy of names, payment methods, and other relevant information.

- Maintain an inventory of guest room keys as per policy and request re-keying when necessary.

- Support other front office functions during peak times or in the absence of staff.

- Perform additional duties as assigned.

‎ :

Qualifications:

- A passion for delivering exceptional service to guests and colleagues.

- Dependability, integrity, and trustworthiness.

- Keen attention to detail.

- Ability to work collaboratively within a team.

- Strong communication skills to interact clearly and professionally with guests, coworkers, and supervisors.

What We Offer:

- All team members benefit from WEEKLY PAY.

Eligible team members may receive:
- Medical, Dental, and Vision insurance options.

- Paid Time Off.

- 401(k) retirement plan with company matching.

- Paid Parental Leave (10 weeks).

- Bereavement Leave and Jury Duty Pay.

- Life and AD&D Insurance.

- Health Savings Account and Flexible Spending Account options.

- Accident, Critical Illness, Hospital Indemnity, Legal Plan, and Commuter Benefits options.

- Employee Assistance Program.

- Scholarship Program.

- Discounts on local attractions.

- Referral Program for associates.

- Tuition Reimbursement.

- Discounts on resort accommodations.

About Us:

At Paradise Resort, we pride ourselves on our strong, caring culture that is deeply rooted in hospitality.

Joining our team means becoming part of a vibrant, culturally diverse, and dynamic group dedicated to creating unforgettable experiences.

You will find fulfillment in your work as YOU make a significant impact on each of our guests. This is a place where relationships flourish and careers thrive. As a growing company, we look forward to your growth alongside us.

Note: Due to the nature of the hospitality industry, team members may be required to work flexible schedules, including weekends and holidays.

We are an Equal Opportunity Employer, welcoming all qualified individuals, including minorities, women, veterans, and individuals with disabilities. We participate in E-Verify.

Compensation:
USD $14.00 /Hr.