Customer Experience Representative
3 weeks ago
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working with people from diverse backgrounds? If so, we encourage you to apply for this exciting opportunity as a Guest Service Representative with Marriott International
About the Role
Located at the Waikoloa Beach Marriott Resort & Spa in Hawaii, USA, this is a full-time position that offers a competitive salary range of $21.59 to $26.99 per hour. As a Guest Service Representative, you will be responsible for delivering exceptional service to our guests from around the world, handling all aspects of their stay, including check-ins, check-outs, room reservations, requests, changes, and cancellations. You will also be responsible for securing payment, verifying and adjusting billing, activating and filing room keys, processing all guest requests and relaying messages, and printing contingency lists to have a record of all guests in case of emergency.
Responsibilities
- Provide exceptional customer service to guests from around the world.
- Handle all aspects of guest check-ins and check-outs, including room reservations, requests, changes, and cancellations.
- Secure payment, verify and adjust billing, and activate and file room keys.
- Process all guest requests and relay messages.
- Print contingency lists to have a record of all guests in case of emergency.
Requirements
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work well under pressure. You should be proficient in handling cash and operating a computer system, and have a strong attention to detail. A high school diploma or equivalent is required, and previous experience in a customer-facing role is preferred.
Benefits
As a Guest Service Representative with Marriott International, you will enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off. You will also have access to training and development opportunities to help you grow and advance in your career. We are committed to creating a diverse and inclusive workplace, and we welcome applications from candidates from all backgrounds.
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