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Business Operations Analyst II

2 months ago

Reno, Nevada, United States IGT Full time

Company Overview
IGT (NYSE:IGT) stands as a premier entity in the gaming industry, providing engaging and responsible gaming experiences across various channels and regulated sectors, including Lotteries, Gaming Machines, Sports Betting, and Digital platforms. Our extensive investment in innovation, player insights, and cutting-edge technology enables us to deliver unmatched gaming experiences that captivate players and foster growth. With a robust local presence and established relationships with governments and regulators in over 100 countries, we prioritize the highest standards of service, integrity, and responsibility. IGT employs approximately 10,500 individuals globally.

Position Summary
The Business Process Analyst II is tasked with overseeing IGT's Lottery, Video, and Sports Betting third-party maintenance contracts. This role is crucial in ensuring compliance with maintenance agreements, managing vendor interactions, and fulfilling contractual obligations. Responsibilities also include maintaining accurate data for maintenance contracts, hardware, software, and infrastructure records, as well as generating reports utilizing Salesforce, Tableau, Excel, and other analytical tools.

  • Monitor upcoming maintenance expirations up to 120 days in advance and coordinate renewal activities.
  • Collaborate with site and infrastructure teams to secure necessary approvals.
  • Request vendor quotes as directed by the business.
  • Create necessary documentation in SAP.
  • Manage third-party maintenance agreements data within IGT's Salesforce CRM.
  • Process maintenance purchase orders in SAP.
  • Oversee the IGT Maintenance inbox, acting as a liaison for cross-functional internal stakeholders.
  • Gain knowledge of reporting and auditing processes and provide support as needed.
  • Analyze key performance metrics to identify opportunities for cost savings and enhance data accuracy.
  • Develop renewal dashboards and forecast pipeline reports across assigned business functions.
  • Undertake additional ad hoc responsibilities to support operational activities.
Qualifications
  • Familiarity with IGT products and operational processes.
  • A college degree in any discipline or equivalent professional experience.
  • Experience with CRM systems, particularly Salesforce.
  • Proficient in SAP transactions and adept at managing high-volume data entry.
  • Self-driven with strong multitasking capabilities.
  • Exceptional organizational, operational, and analytical skills.
  • Detail-oriented with proficiency in handling large datasets.
  • Skilled in Excel, Tableau, and SAP.
  • Willingness to work full-time in-office as required.
Keys to Success
  • Building collaborative relationships.
  • Effective decision-making.
  • Driving results.
  • Encouraging innovation.
  • Exhibiting personal energy.
  • Demonstrating self-leadership.

IGT is dedicated to fostering a diverse workforce that mirrors the global customers and communities we serve, promoting a fair and inclusive culture where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer, providing equal opportunities regardless of sex, race, color, religion, age, national origin, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and other personal attributes protected by law.

Compensation is determined by various factors, including background, skills, experience, and work location. The estimated starting compensation range is $50,482/yr - $115,000/yr, with actual pay potentially varying. The Company adheres to all local pay requirements and collective bargaining agreements, where applicable.

Base pay is just one component of our Total Rewards program. Sales roles may qualify for commission payments, while other roles may be eligible for discretionary bonuses. Additionally, we offer a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance, subject to eligibility requirements.