Server - Battle Creek Brewpub

1 day ago


Battle Creek, Michigan, United States New Holland Brewing Full time
Job Summary

We are seeking a highly skilled and experienced Server to join our team at New Holland Brewing Company. As a Server, you will be responsible for providing exceptional customer service, ensuring a welcoming and inviting environment for our guests, and presenting our products in a consistent and inspiring manner.

Key Responsibilities
  • Provide Friendly and Responsive Service: Create an exceptional dining experience for all guests by ensuring customer satisfaction while demonstrating creativity to produce remarkable results and repeat business.
  • Lead and Act with Integrity: Warmly welcome guests in a timely fashion, engage guests in conversation, and follow the seven steps of service.
  • Knowledge of Products: Know our beer, wine, and spirits and be able to accurately describe each item in terms of taste, style, and category.
  • Recommendations and Answering Questions: Make drink and food recommendations and answer any questions about items on both menus.
  • Maintain Cleanliness: Maintain cleanliness at the server station and perform opening, running, and closing side work.
  • Respond to Guest Needs: Respond promptly and accurately to guest needs and requests.
  • Host Duties: Perform host duties as necessary.
  • Company Events and Promotions: Know all of the company's upcoming events and promotions.
Requirements
  • Experience: Have at least 2 years of serving experience or experience as a New Holland host.
  • Math Skills: Possess basic math skills and have the ability to handle money and operate a cash register.
  • Certifications: Cicerone and ServeSafe certified, or the ability to complete certification within 90 days of employment.
Physical Requirements
  • Standing Position: Be able to work in a standing position for up to ten (10) hours at a time.
  • Lifting: Be able to reach, bend, stoop, and frequently lift thirty (30) pounds.
How Your Job Supports the Mission
  • Welcoming Environment: Provides a welcoming and inviting environment for our guests to have savored moments.
  • Presentation of Products: Presents New Holland products in a consistent and inspiring manner.

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