Patient Advocate

4 weeks ago


Hendersonville, North Carolina, United States CarePartners Living LLC Full time

About the Role:

We are seeking a Patient Advocate to join our team at CarePartners Living LLC. As a Patient Advocate, you will be responsible for providing exceptional customer service to patients and their families. This includes answering inquiries, addressing concerns, and promoting a culture of Patient and Family Centered Care.

Key Responsibilities:

  • Provide patient and family advocacy to improve customer service and promote a culture of Patient and Family Centered Care.
  • Use effective communication, engagement, and critical thinking skills to serve guests by answering inquiries in person or by phone.
  • Monitor and provide assistance to guests seeking access to the Emergency Department while demonstrating caring and compassion and willingness to help at all times.
  • Function as liaison with patients and families by seeking out and addressing concerns in a timely and proactive manner.

Requirements:

  • High School Diploma or Equivalent
  • One year of experience working in customer relations or other public contact field.
  • Experience with accessing information through an automated system.
  • Attendance of De-Escalation 101 and Compassionate Conversation classes within first year (Mission Health Courses).

About CarePartners Living LLC:

CarePartners Living LLC is a healthcare organization serving western North Carolina and offering a full continuum of post-acute care. Located in Asheville, North Carolina, CarePartners provides compassionate post-acute care, including rehabilitation, home health, adult care, hospice and palliative care. CarePartners also offers a full acute care rehabilitation hospital. With more than 1,200 colleagues and 400 volunteers, CarePartners Living LLC is dedicated to helping people of western North Carolina live full and productive lives, despite illness, injury, disability or issues related to aging.

About HCA Healthcare:

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

What We Offer:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing.
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more.
  • Consumer discounts through Abenity and Consumer Discounts.
  • Retirement readiness, rollover assistance services and preferred banking partnerships.
  • Education assistance (tuition, student loan, certification support, dependent scholarships).
  • Colleague recognition program.
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Eligibility for Benefits:

Eligibility for benefits may vary by location.


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