Customer Service Representative

21 hours ago


Claremont, New Hampshire, United States Bar Harbor Bank & Trust Full time
About the Role

As a Customer Service Representative at Bar Harbor Bank & Trust, you will be the first point of contact for our customers, playing a critical role in our bank's success. You will have the opportunity to make a real difference in our customers' lives by supporting them with their day-to-day financial needs and building trusted relationships.

Key Responsibilities
  • Assist Customers with Financial Needs: Help customers identify their financial needs and contribute to the success of the company by recommending additional products and services.
  • Recognize and Seize Opportunities: Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
  • Gain Industry Knowledge: Gain an understanding of the banking industry and contribute to meeting branch goals in various categories, including deposits and loans.
  • Build Trusting Relationships: Build trusting relationships with individuals in the communities we serve.
  • Process Transactions: Process transactions for customers in a prompt, efficient, courteous, and professional manner.
  • Provide Exceptional Customer Service: Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.
Requirements
  • Customer Service Experience: An interest and experience in customer service are essential for this position.
  • Working Knowledge of Windows: A working knowledge of Windows is also required.
About Us

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. We strive to create a culture that is alive and well, expressed in our six Brand Behaviors:

  • Positivity: Be all in. Create a rewarding and exciting place to work.
  • Communication: Talk straight. Share the right information clearly and quickly to build great relationships.
  • Teamwork: Actively share. Build great teams to make positive things happen.
  • Initiative: Embrace change. Value innovation and fresh thinking to continually improve our customer experience and team development.
  • Professionalism: Show respect. Treat others with care and respect, because maintaining a professional manner promotes real trust.
  • Quality: Build the best. Ensure the highest quality standards are adhered to in everything we do.


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