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Customer Service Leader
2 months ago
Hannaford Supermarkets is seeking a highly skilled and experienced Customer Service Leader to join our team. As a key member of our management team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our stores meet the highest standards of customer satisfaction.
Key Responsibilities- Customer Service: Provide exceptional customer service to all customers, responding to their needs and resolving any issues in a timely and professional manner.
- Team Leadership: Lead and manage a team of customer service representatives, providing guidance, training, and coaching to ensure they have the skills and knowledge needed to provide excellent customer service.
- Store Operations: Ensure that our stores are well-maintained, clean, and organized, and that all equipment and systems are functioning properly.
- Inventory Management: Manage inventory levels, including ordering and receiving merchandise, and ensuring that all products are properly stocked and displayed.
- Customer Feedback: Collect and analyze customer feedback, using it to identify areas for improvement and implement changes to enhance the customer experience.
- Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Experience: Minimum 2 years of experience in a customer-facing role, preferably in a retail or food service environment.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, employees, and management.
- Physical Demands: Ability to stand for long periods, lift up to 25 pounds, and work in a fast-paced environment.
- Leadership Experience: Previous experience in a leadership role, preferably in a retail or food service environment.
- Customer Service Training: Completion of customer service training programs, such as those offered by the National Retail Federation or the International Customer Service Institute.
- Inventory Management Experience: Previous experience with inventory management, including ordering and receiving merchandise, and ensuring that all products are properly stocked and displayed.
Hannaford Supermarkets offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
