Field Service Technician

2 weeks ago


Grapeland, Texas, United States Astound Broadband, Powered by Grande Full time
Job Description:

We are seeking a highly skilled and motivated Field Service Technician to join our team at Astound Broadband, Powered by Grande. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing fiber optic cables and related equipment.

About the Role:

This is an excellent opportunity for individuals who enjoy working outdoors, are comfortable with heights, and have strong problem-solving skills. You will work independently, responding to service requests from customers and performing routine maintenance tasks as needed.

In this role, you will be responsible for ensuring that all work is completed safely and efficiently, while providing exceptional customer service. You will also be required to communicate effectively with customers, colleagues, and supervisors, and maintain accurate records of your work.

Responsibilities:
  • Install, maintain, and repair fiber optic cables and related equipment
  • Respond to service requests from customers in a timely and efficient manner
  • Perform routine maintenance tasks, such as checking and replacing faulty equipment
  • Ensure that all work is completed safely and efficiently
  • Communicate effectively with customers, colleagues, and supervisors
  • Maintain accurate records of your work
Requirements:

To be successful in this role, you will need:

  • 1-3 years of experience in a field service or technical role
  • High school diploma or equivalent
  • Valid driver's license and clean driving record
  • Ability to differentiate and effectively communicate to customers advanced phone/IP networks and POS systems
  • Knowledge of ladder safety and basic hand tools
  • Aptitude to learn new skills and troubleshoot complex problems
Benefits:

We offer a comprehensive benefits package, including:

  • 401k retirement plan with employer match
  • Insurance options, including medical, dental, vision, life, and STD insurance
  • Paid time off/vacation: starting at 80 hours per year, increasing based on tenure
  • Floating holiday: 40 hours per year
  • Paid holidays: 7 days per year
  • Paid sick leave: varies based on state and/or local laws
  • Tuition reimbursement program
  • Employee discount program
Estimated Salary:

$55,000 - $65,000 per year, depending on experience

Please note that the salary range provided is an estimate and may vary based on individual qualifications and performance.


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