Business Process Manager

4 weeks ago

TN United States Vanderbilt University Medical Center Full time
Job Summary

Vanderbilt University Medical Center seeks a skilled Business Process Manager to analyze data, communicate effectively, and validate requests for improvements to business processes, practices, financial data, and information systems. As a liaison between stakeholders, you will understand business problems and opportunities, recommend solutions, and collaborate with others to manage financial business reporting, monitor and maintain budget processes, and provide services.

Key Responsibilities
  • Ensure the most effective operation of the area through program development and management, process improvement, and coordination of processes across functions.
  • Manage and support business functions within the department.
  • Ensure that strategic goals are met, analyze and apply strategic elements effectively.
  • Collect data, evaluate information, present options and recommendations, clearly communicate decisions, and collaborate with others on a team.
  • Develop communications that support strategic and operational improvement plans, including presentations, proposals, policy and procedures, and business summaries.
Technical Capabilities
  • Clerical/Administrative (Advanced): Clerical/administration is a skill that includes most clerical and administrative functions, such as ad hoc reporting, calendar maintenance, data entry, document duplication, document filing and maintenance, document preparation, employee record maintenance, employee time recording, faxing and electronic mailing, inventory management, mail sorting and distribution, meeting coordination and scheduling, message management, receptionist tasks, special projects, spreadsheet preparation, travel arrangements, and word processing and typing.
  • Operations Planning (Intermediate): Anticipates resource needs to meet objectives and implements appropriate processes.
  • Business Results (Intermediate): Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.
  • Compliance (Intermediate): Understanding the rules, regulations, sanctions, and other statutory requirements, guidelines, and instructions relating to governing bodies and organizations, both internally and externally.
  • Human Resources Policies and Procedures (Intermediate): Knowledge, adherence, and application of human resources policies and procedures.
Our Professional Administrative Functions

We support critical roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

Why Work with Us?

At Vanderbilt Health, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.

Problem Solving/Complexity of Work: Analyzes moderately complex problems using technical experience and judgment.

Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.

Team Interaction: Provides informal guidance and support to team members.

Core Capabilities

Supporting Colleagues: Develops Self and Others, Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.

Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.

Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.

Solves Complex Problems: Approaches problems from different angles; identifies new possibilities to interpret opportunities and develop concrete solutions.

Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

Ensures High Quality: Performs Excellent Work, Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.

Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.

Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

Manages Resources Effectively: Demonstrates Accountability, Demonstrates a sense of ownership, focusing on and driving critical issues to closure.

Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.

Makes Data-Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

Fosters Innovation: Generates New Ideas, Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.

Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.

Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

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