Product Ambassador

2 weeks ago

San Jose, California, United States ARC'TERYX Full time
Product Guide Role and Responsibilities

As a Product Guide at Arc'teryx, you will be the face of the brand on the retail floor, delivering an exceptional customer experience to our guests. Your primary responsibility will be to share technical product knowledge and provide problem-solving support to our customers.

Key Responsibilities:
  • Deliver a best-in-class brand experience to our guests through sharing product knowledge and supporting with problem-solving
  • Build a strong understanding of our products and seamlessly weave this information into guest interactions in an authentic way
  • Champion Arc'teryx as a brand ambassador both in-store and in the community
  • Develop your passions both in and out of the store with the support of the team
  • Support in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Provide feedback on merchandising and in-store experience to help drive sales
  • Maintain an open, collaborative relationship with your team and store leadership
  • Support with and participate in various store tasks as assigned by the leadership team
  • Answer store phones and respond to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
  • Utilize the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
  • Receive and unpack boxes for inventory as required (boxes can weigh lbs)

Requirements:
  • You are passionate about delivering exceptional customer service
  • You love to have fun at work, and hold yourself accountable to what is required of you
  • You are self-motivated, and enjoy problem-solving
  • You remain highly flexible and adaptable when faced with ambiguity
  • You effectively balance autonomy and collaboration
  • You inspire breakthrough thinking and continuous improvement
  • You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
  • Your passion for your work is paralleled by your passion for getting outside and living it

Availability Requirements:
  • You are available for a minimum of one open, one close, and one weekend shift each week
  • Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
  • Full-time hours per week (5 days per week)
  • Part-time hours per week (2-4 days per week)

Compensation:
$27.20 an hour

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