Senior Systems Analyst

6 days ago


Raleigh, North Carolina, United States IAT Insurance Group Full time
Senior Systems Analyst Job Description

We are seeking a highly skilled Senior Systems Analyst to join our team at IAT Insurance Group. As a Senior Systems Analyst, you will play a critical role in supporting and maintaining our enterprise systems, including Policy, Billing, Claims, and Document Management.

Key Responsibilities:
  • Lead and mentor a team of skilled analysts and developers to ensure the stability, performance, and scalability of our systems.
  • Support end users by researching and analyzing problems, documenting steps to recreate issues, testing fixes, and documenting resolutions.
  • Monitor system performance, troubleshoot issues, and recommend improvements.
  • Develop reports using various query and report writer tools.
  • Prepare clear and concise business documentation and communications.
  • Provide superior customer service to both internal and external customers.
  • Assume 24-hour on-call responsibility as needed.
  • Drive projects to optimize team efficiency and improve team maturity.
  • Participate in the integration of new technologies and solutions.
  • Engage with key stakeholders, including senior leadership, to ensure alignment and support for system initiatives.
Requirements:
  • Bachelor's degree in computer science or a related field and at least five years of relevant experience or equivalent.
  • Proficient with Duck Creek Policy System.
  • Strong analytical, decision-making, and problem-solving skills.
  • Excellent organizational and time management skills.
  • Excellent communication skills.
  • Ability to work in a collaborative, deadline-driven production environment.
  • Ability to manage small to medium-sized project efforts effectively.
  • Ability to multi-task, manage details, and execute effective follow-through.
  • Ability to learn new applications, systems, and workflow concepts.
  • Ability to continually expand knowledge base through personal initiative and industry-sponsored courses/seminars.
Preferred Qualifications:
  • 2+ years P&C insurance or system development or application support experience.
  • Knowledge of Help Desk and Project Management applications.
  • Experience with SQL and Query report generation.
  • SharePoint experience.
About IAT Insurance Group:

IAT Insurance Group is the largest private, family-owned property and casualty insurer in the U.S. We are committed to creating an open and supportive culture for all employees, driving innovation, stable partnerships, and growth.

We offer comprehensive benefits, including 26 PTO days, 7% 401(k) company match, hybrid work environment, and numerous training and development opportunities.

We are an equal opportunity employer and welcome applications from diverse candidates. We maintain a drug-free workplace and participate in E-Verify.



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