Customer Service Data Analyst

4 weeks ago

Lansing, Michigan, United States Volt Full time
Job Summary

Volt is seeking a highly skilled Customer Service Data Analyst to join our team. As a Customer Service Data Analyst, you will play a critical role in enhancing overall dealer sales and service operations processes to improve dealership performance.

Key Responsibilities
  • Develop and implement standards and procedures to enhance overall dealer sales and service operations processes.
  • Work with management to develop tracking tools to gauge process improvement and internal department/division and dealer/regional standing versus objective.
  • Support the Sr. Manager, Retail & Customer Feedback, as a SME for the Retail Experience Survey Interference Program and the unusual activity report.
  • Investigate, discuss, and document discussions surrounding survey interference and unusual activity.
  • Act as clearinghouse for many processes, region lists, and signed forms.
  • Support management with the retail-facing customer feedback programs including collaborating and training field representatives in specific areas of the Retail Experience Survey Program.
  • Support management to report on the Retail Experience Survey Interference Program.
  • Responsible for contact report documentation, maintaining support documentation, and improving the current process of programs.
  • Follow process steps for the survey interference program and enhance unusual activity report understanding with field representatives.
  • Leverage AdobeSign for Dealer interference strike letters.
Requirements
  • Three years of experience in a similar field preferred.
  • Prior experience at an automotive dealership and/or OEM is preferred.
  • Experience in customer service and process improvement preferred.
  • Knowledge of automotive dealer terminology helpful (e.g., ROs, RDRs, Customer Pay, Warranty, DMS).
  • Completed Bachelors degree.
Benefits
  • Health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law).
  • Employee Assistance Program (EAP).

  • Customer Service Data Analyst

    4 weeks ago

    Lansing, Michigan, United States Volt Full time

    Customer Service Data Analyst - Auto IndustryVolt is seeking a skilled Customer Service Data Analyst to join our team in Fountain Valley, CA. As a key member of our team, you will work closely with management to develop and implement standards and procedures to enhance overall dealer sales and service operations processes.Key Responsibilities:Develop...

  • Data Analyst

    2 weeks ago

    Lansing, Michigan, United States Hannahville Indian Community Full time

    Data Analyst Job DescriptionHannahville Indian Community is seeking a highly skilled Data Analyst to join our team. As a Data Analyst, you will play a critical role in analyzing data to inform business decisions and drive operational efficiency.Key Responsibilities:Analyze data from various sources to identify trends and insightsDevelop and maintain...

  • Business Operations Analyst

    1 month ago

    Lansing, Michigan, United States Hudson Data Full time

    About the RoleHudson Data is seeking a highly skilled Business Analyst to join our team in the Cyber Security and Infrastructure Protection area. As a Business Analyst, you will play a critical role in supporting the business and technical needs of our organization.Key ResponsibilitiesPerform business needs analysis, requirements elicitation, solution...

  • Data Analyst

    2 weeks ago

    Lansing, Michigan, United States Hannahville Indian Community Full time

    Job Title: Data AnalystAt Hannahville Indian Community, we are seeking a highly skilled Data Analyst to join our team. The successful candidate will be responsible for performing data analysis on various processes essential to the operations of all tribal entities.Key Responsibilities:Review data to determine appropriate software and system functions...

  • Data Management Analyst

    4 weeks ago

    Lansing, Michigan, United States Ally Full time

    About the RoleWe are seeking a highly skilled Data Management Analyst to join our Data Solutions Support team. As a key member of our team, you will be responsible for leveraging Snowflake and AWS to build best-in-class data management and analytical pipelines for Ally's Auto Asset Management team.Key ResponsibilitiesDesign and develop data pipelines to...

  • Data Management Analyst

    3 weeks ago

    Lansing, Michigan, United States Ally Full time

    About the RoleWe are seeking a highly skilled Data Management Analyst to join our Data Solutions Support team. As a key member of our team, you will be responsible for leveraging Snowflake and AWS to build best-in-class data management and analytical pipelines for Ally's Auto Asset Management team.Key ResponsibilitiesDesign and develop data pipelines to...

  • Data Analyst Position

    4 weeks ago

    Lansing, Michigan, United States OtterBase Full time

    Job Opportunity at OtterBase**Job Title:** Data Analyst Position**Job Description:**OtterBase is seeking a skilled Data Analyst to join our team in Lansing, MI. The ideal candidate will have strong experience with Excel, particularly with VLOOKUPs and Pivot Tables. The successful candidate will be responsible for aiding the finance department in getting back...

  • Business Systems Analyst

    3 weeks ago

    Lansing, Michigan, United States Hudson Data Full time

    Job Title: Business Analyst 3 - Cyber SecurityLocation: Lansing, MI (Hybrid)Duration: Long Term40 Hrs JobDescription:As a key member of the Hudson Data team, the IT Business Analyst will perform a wide range of assignments supporting the business and technical needs within the Cybersecurity and Infrastructure Protection area.The position will be responsible...

  • Business Data Analyst

    7 days ago

    Lansing, Michigan, United States cyberThink Full time

    Job Title: Business Data AnalystCyberThink is seeking a highly skilled Business Data Analyst to join our team. As a Business Data Analyst, you will be responsible for analyzing and interpreting complex data to inform business decisions.Key Responsibilities:Analyze and interpret large datasets to identify trends and patterns.Develop and maintain databases and...

  • Data Management Analyst

    4 days ago

    Lansing, Michigan, United States Ally Full time

    About the RoleWe are seeking a highly skilled Data Management Analyst to join our Data Solutions Support team at Ally Financial. As a key member of our team, you will be responsible for leveraging Snowflake and AWS to build best-in-class data management and analytical pipelines for our Auto Asset Management team.Key ResponsibilitiesDesign and develop data...

  • Pharmacy Data Analyst

    4 weeks ago

    Lansing, Michigan, United States State of Michigan Full time

    Job DescriptionJob Title: Departmental Analyst 12Job Summary: We are seeking a highly skilled Departmental Analyst 12 to join our team at the State of Michigan. As a key member of our department, you will be responsible for analyzing pharmacy claims data to evaluate the quality, accuracy, and completeness of MDHHS pharmacy services.Key...

  • Data Analyst/Scientist

    2 weeks ago

    Lansing, Michigan, United States Digital Technology Solutions Full time

    Job Title: Data Analyst/ScientistDigital Technology Solutions is seeking a highly skilled Data Analyst/Scientist to join our team. The ideal candidate will have a strong background in data analysis, machine learning, and statistical modeling.Key Responsibilities:Collect and analyze large datasets to identify trends and insightsDevelop and train machine...

  • Healthcare Data Analyst III

    4 days ago

    Lansing, Michigan, United States Centene Corporation Full time

    Job Title: Healthcare Analytics Data Analyst IIIJoin Centene Corporation, a leading healthcare company, as a Healthcare Analytics Data Analyst III. In this role, you will play a critical part in analyzing integrated and extensive datasets to extract value, which directly impacts and influences business decisions.Key Responsibilities:Interpret and analyze...

  • Business Analyst 5

    1 day ago

    Lansing, Michigan, United States blueStone Staffing Solutions Full time

    Business Analyst 5 - Data ScientistAre you a seasoned data scientist with a knack for business analysis? We're seeking a talented professional to join our Network Services division as a Business Analyst 5 - Data Scientist.Key Responsibilities:Manage and analyze data from our weekly Helix datasets to drive business decisions.Prepare and process datasets from...

  • Spatial Data Analyst

    1 week ago

    Lansing, Michigan, United States blueStone Staffing Solutions Full time

    Job SummaryBlueStone Staffing Solutions is seeking a skilled GIS Analyst to support their transportation project. As a GIS Analyst, you will work with GIS data authors, administrators, and business stakeholders to integrate applications with ESRI Roads & Highways for GIS data.Key ResponsibilitiesGIS Data Integration: Integrate applications with ESRI Roads &...

  • Senior Technical Data Analyst

    4 weeks ago

    Lansing, Michigan, United States Intermountain Health Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Data Analyst to join our team at Intermountain Health. As a key member of our system finance team, you will work closely with multiple groups across the organization to develop products and processes focused on enabling strategic initiatives and operational targets.Key ResponsibilitiesPartner with...

  • Data Analyst Internship Opportunity

    4 weeks ago

    Lansing, Michigan, United States Lansing Board of Water and Light Full time

    About the RoleThe Lansing Board of Water & Light is seeking a highly motivated and detail-oriented Data Analyst Intern to join our team for the summer of 2025. As a Data Analyst Intern, you will have the opportunity to work on technology enhancement projects using various analytical tools such as Power BI and SQL Server Management Studio.Key...

  • Healthcare Data Analyst

    3 weeks ago

    Lansing, Michigan, United States Emergent Holdings Full time

    Job SummaryWe are seeking a skilled Healthcare Data Analyst to join our team at Emergent Holdings. As a key member of our organization, you will be responsible for analyzing and interpreting complex data to inform business decisions and drive strategic growth.Key ResponsibilitiesAnalyze and interpret large datasets to identify trends, patterns, and insights...

  • Senior Technical Data Analyst

    3 weeks ago

    Lansing, Michigan, United States Intermountain Health Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Data Analyst to join our team at Intermountain Health. As a key member of our system finance team, you will work closely with multiple groups across the organization to develop products and processes focused on enabling strategic initiatives and operational targets.Key ResponsibilitiesPartner across...

  • Healthcare Data Analyst III

    2 weeks ago

    Lansing, Michigan, United States Centene Corporation Full time

    Job SummaryWe are seeking a highly skilled Healthcare Analytics Data Analyst III to join our team at Centene Corporation. As a key member of our analytics team, you will play a critical role in analyzing complex data sets to drive business decisions and improve healthcare outcomes for our 28 million members.Key ResponsibilitiesAnalyze large datasets to...