Assistant Manager

5 days ago


Dalton, Georgia, United States Excel Fitness Full time
Purpose:

As a key member of our Excel Fitness team, the Assistant Manager plays a vital role in ensuring the smooth operation of our facilities. This position is responsible for managing a team of employees, promoting a positive member experience, and maintaining compliance with company policies and objectives.

Essential Duties and Responsibilities:
  • Customer Service: Provide exceptional service to members, ensuring their needs are met and exceeded.
  • Team Management: Recruit, hire, train, and develop a high-performing team of employees.
  • Scheduling: Create and manage team schedules to ensure adequate coverage and optimal productivity.
  • Issue Resolution: Resolve member, staff, and club issues in a timely and professional manner.
  • Front Desk Operations: Oversee front desk activities, including check-ins, tours, and account updates.
  • Club Maintenance: Ensure the facility is clean and well-maintained, adhering to company standards.
  • Supply Management: Order and manage supplies within budget parameters.
  • Reporting: Track and analyze club statistics and reports to inform business decisions.
Qualifications/Requirements:
  • Customer Service: Proven ability to provide exceptional customer service, preferably in the fitness industry.
  • Experience: Previous experience working as a Member Service Representative at Planet Fitness or similar role.
  • Leadership: Demonstrated supervisory, diplomacy, and listening skills.
  • Technical: Basic computer proficiency, including Microsoft Suite.
  • Physical Demands: Ability to stand, walk, and talk for extended periods, with occasional lifting up to 50 pounds.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter commercial cleaning products during shift.

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